Have you ever felt like you were throwing spaghetti at the wall with your business, despite having years of experience? In this student spotlight episode of The Ops Authority Podcast, I'm joined by Carol Burgard, a graduate of our 27th Director of Operations Certification round. Carol shares her journey from feeling scattered and uncertain to building a confident, structured mentorship business grounded in strategic operations leadership. Whether you've been operating behind the scenes without the right language to own your role, or you're wondering if investing in yourself is worth it, this episode will show you what's possible when you trust the process and lean into intentional growth.

For full show notes, check out www.TheOpsAuthority.com/podcast/296

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For the past several years, I have been honored to gather together some amazing peers whose big hearts for service are unmatched. We come together to do a State of the Union address. This always gives me the awesome opportunity to gather bigger perspectives, and when we come together, there is always massive learning, growth, and innovation.

In this second part, we're looking ahead to 2026 and discussing the exciting opportunities and trends for service providers. We're exploring how the role of service providers is evolving, what business owners will expect from their support partners, and the strategies you need to consistently attract aligned, "high-quality" clients.

We're sharing insights on leveraging your existing strengths, building thought leadership, creating strategic partnerships, and standing out through case studies and AI optimization. From understanding the emotional support clients need to mastering your financials, these actionable strategies will help you position yourself for sustainable growth and success in 2026.

For full show notes, check out www.TheOpsAuthority.com/podcast/295

Join the Ops Insiders FREE Facebook community!

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For the past several years, I have been honored to gather together some amazing peers whose big hearts for service are unmatched. We come together to do a State of the Union address. This always gives me the awesome opportunity to gather bigger perspectives, and when we come together there is always massive learning, growth, and innovation.

This year, we're reflecting on 2025 and discussing the most significant shifts service providers experienced, what separated those who succeeded from those who struggled, and how AI and automation impacted the industry. We're exploring innovations in offers, positioning, and client experience that made the difference this year.

In this powerful conversation, we're addressing the emotional labor that became part of the job, the importance of self-belief and mindset, and the critical role of messaging and positioning. From thought leadership to strategic mapping, these insights will help you understand what worked in 2025 and prepare you for the opportunities ahead in 2026.

For full show notes, check out www.TheOpsAuthority.com/podcast/294

Join the Ops Insiders FREE Facebook community!

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