What does it take to evolve from a field technician to the CEO of a thriving company? In this episode, Greg sits down with John Snyder, CEO of NetFriends Inc., to explore how a values-driven approach and relentless curiosity helped him build an award-winning company culture over two decades.

John shares his journey from a small-town upbringing to building a customer-focused, cybersecurity-savvy managed service provider. Along the way, he reflects on what it means to step into leadership, the power of frameworks over rigid processes, and how vulnerability and vision helped him fill a leadership vacuum.

You’ll hear how NetFriends became a place where innovation thrives—not just because of smart strategy, but because of trust, optimism, and the belief that everyone on the team matters.

The Path Uncut is hosted by Greg Ng, CEO of Blazer, and is a production of Earfluence.

What does it really take to make customer experience a growth driver, not just a buzzword?

In this episode, Greg's joined by Customer & Employee Experience Executive Era Ziroe. With a career rooted in empathy-driven leadership and business acumen, Era shares how she’s reshaping CX from the inside out—building cross-functional alignment, breaking silos, and proving that the right experience can drive real business results.

From launching design-led strategies in complex organizations to using data as a competitive advantage, Era explains why personalization, transparency, and internal trust are the new cornerstones of customer-centric transformation. You’ll hear stories of meaningful wins, hard-earned lessons, and what it takes to build loyalty across generations—one intentional decision at a time.

The Path Uncut is hosted by Greg Ng, CEO of Blazer, and is a production of Earfluence.

Customer experience isn’t just about service—it’s about strategy. In this episode, Greg's talking with CX leader and strategist Trish Wethman to explore how businesses can elevate customer experience beyond simple interactions to drive real business growth. Trish shares how she created the game-changing Insights Business Partner role, which embeds customer intelligence directly into business strategy. They dive into the challenges of breaking down silos, navigating internal politics, and proving the ROI of customer experience efforts. Plus, Trish and Greg discuss the future of CX in the age of AI, the role of purposeful friction, and what organizations can learn from Disney’s approach to customer-centricity.

The Path Uncut is hosted by Greg Ng, CEO of Blazer, and is a production of Earfluence.