In this episode of the Practical 365 Podcast, Steve Goodman and Paul Robichaux discuss major Exchange updates – including the fallout from a recent AWS outage, Microsoft’s new tools to finally remove your last on-premises Exchange server, the final patches for Exchange 2016/2019, and a new auto-archiving feature for Exchange Online. They also dive into the latest Microsoft 365 Copilot news: Copilot’s upcoming memory & personalization upgrade, an experimental =COPILOT function in Excel, an AI-powered “Retry with AI” feature in Power Automate, and the concept of “Agentic Users” – AI agents that might soon work alongside humans in Teams.

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Ignite 2025 delivered major updates across Microsoft 365. In this episode, we discuss:

• Agent 365: Public preview now. Manage AI agents like identities with Entra Agent ID, renamed app registrations, and Teams app visibility.
• Copilot updates:
  • Work IQ adds proactive personalization.
  • Voice in Outlook Mobile for hands-free triage and scheduling (early access now).
  • Natural-language meeting scheduling rolling out to Outlook and Copilot Chat.
  • Sora 2 video generation available for Copilot Frontier users.
• SharePoint at 25: Metadata reasoning, intranet page reasoning, and SharePoint Agents in Copilot Chat and the Agent Store.

Listen for practical insights on what these changes mean for IT teams and how to prepare.

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Join Steve Goodman and Paul Robichaux as they discuss Microsoft’s latest AI updates – from Copilot Chat coming to all Microsoft 365 apps (no license required) to Teams getting AI agents in meetings, channels, and communities. They also warn about the rise of “AI-generated workslop” cluttering our workflows, and dig into why many Copilot pilot projects are struggling to reach production.

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Join Steve Goodman and Paul Robichaux as they unpack Microsoft’s latest Copilot Studio updates, including new licensing terminology, human-in-the-loop features, and real-time protection for AI agents. Plus, hear how Jan can help you test AI agents locally before deploying them in Microsoft 365, and get their take on Microsoft’s quiet reversal of its remote work stance.

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Join Steve Goodman, Paul Robichaux, and Bastiaan Verdonk as they delve into the critical security vulnerabilities affecting on-premises SharePoint servers, including the "ToolShell" exploit chain (CVE-2025-49704, CVE-2025-49706, CVE-2025-53770, CVE-2025-53771) which enables unauthenticated remote code execution. They discuss the scale of the problem, the threat actors involved, and the crucial need for immediate patching and robust operational practices for any remaining on-premises deployments.

The conversation then shifts to the overwhelming challenge of managing the constant stream of updates and changes within Microsoft 365. Special guest Tom Arbuthnot shares insights from his work with Empowering Cloud and their "Change Pilot" service, detailing how they use AI and expert review to help organizations navigate the deluge of Message Center notifications, prioritize impactful changes, and manage the communication around them. Discover practical strategies for staying ahead of the curve in the fast-paced world of Microsoft 365.

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In Season 4, Episode 41 of the Practical 365 Podcast, hosts Steve Goodman and Paul Robichaud explore a range of pressing topics in the tech world. They kick off with a deep dive into the Microsoft 365 Copilot exploit, "Echo Leak," discussing its implications for AI safeguards and the future of agentic AI. The conversation then shifts to a recent global outage affecting Google and Cloudflare, highlighting the challenges of maintaining hyperscale services. The hosts also examine Microsoft's new initiative to offer containerized M365 instances in Europe, addressing concerns over data sovereignty. Finally, they discuss the latest advancements in Copilot agents, emphasizing the importance of understanding AI reasoning.

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In this episode, Steve Goodman and Bastiaan Verdonk interview Victor King from Quest on best practices for Active Directory security. They discuss identifying misconfigurations, managing privileged access, and continuous environmental monitoring.

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Steve and Paul dissect Microsoft's latest financial report, explore Viva Engage's future, and discuss the role of AI in project management.

Adam Banks shares insights on cybersecurity, accountability, and the mindset shifts needed for IT leadership.

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