THE GUEST

Kevin is a seasoned Customer Success leader with over 25 years of experience in customer-facing roles across various industries, including SaaS, healthcare staffing, and technology. As a Principal Consultant and Fractional Leader, Kevin specializes in building and growing customer success teams and practices. His mission is to help companies deliver quality experiences for their customers while driving adoption, improving retention, and accelerating revenue growth.

THE SHOW

Weekly conversations about post-sales success in the SaaS industry because recurring revenue requires recurring value.

THE LINKS

Kevin Maufer

LinkedIn: https://www.linkedin.com/in/kevinmaufer/

My links

LinkedIn: https://www.linkedin.com/in/bret-siers-%E2%96%B6

adoptIQ: https://www.traininglayers.com/

THE GUEST

Rachel Kozun is an accomplished executive in the tech industry with a proven track record of driving growth, retention, and outcomes for leading companies. She has built her career on developing high-performing teams and creating client success strategies that generate both revenue and value. Her expertise spans across cybersecurity, IT monitoring, and analytics software, where she's worked with some of the world's largest organizations to ensure their IT services and applications are always running smoothly. With a background in customer success, account management, and strategic planning, Rachel brings a wealth of knowledge in process development, data-driven decision making, and building strong partnerships. She's known for her ability to lead teams to meet and exceed challenging KPIs, making her a valuable asset in the fast-paced world of technology.

THE SHOW

Weekly conversations about post-sales success in the SaaS industry because recurring revenue requires recurring value.

THE LINKS

Rachel Kozen

LinkedIn: https://www.linkedin.com/in/rachelkozun/

My links

LinkedIn: https://www.linkedin.com/in/bret-siers-%E2%96%B6

adoptIQ: https://www.traininglayers.com/

THE GUEST

Charles Whiteman is a customer success expert with a wealth of experience in scaling SaaS businesses. As the former Executive Vice President of Customer Experience and Strategy at MotionPoint he implemented innovative customer experience strategies, including a voice of the customer program and in-person customer events. His approach to customer success has consistently driven profitability while maintaining high levels of customer satisfaction. Now, as the Co-Founder and CEO of Lamatic.ai, Charles is applying his customer-centric philosophy to the world of AI.

THE SHOW

Weekly conversations about post-sales success in the SaaS industry because recurring revenue requires recurring value.

THE LINKS

Charles Whiteman

LinkedIn: https://www.linkedin.com/in/chuckwhiteman/

Website: https://lamatic.ai/

My links

LinkedIn: https://www.linkedin.com/in/bret-siers-%E2%96%B6

adoptIQ: https://www.traininglayers.com/