Today’s episode continues the saga from last week’s episode (“Are Accurate Estimates Important?”). Dr. Kuba continues to unpack details about a disgruntled parent in her practice that ended up with an unexpected bill of $1,700. Today, they discuss more oversights from the team including coordination of benefit issues (involving primary and secondary insurance), miscommunication to the parent when insurance failed to pay, and failing to advocate for the parent to pursue better reimbursement from insurance. Alongside the inaccurate estimate, these missteps have Dr. Kuba and Bethany evaluating what to do with this parent and with the team. They conclude the episode with a detailed account of how they responded to the parent’s disgruntled email. Deep and meaningful tips are included in this episode PLUS so much more in the June bonus episode.

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HUB HIGHLIGHT
Compensation Review Bundle
Bring structure and consistency to annual pay reviews with templates designed specifically for dental practice owners and managers.

Medical & Maternity Leave Policy Bundle
Establish clear expectations and reduce uncertainty with customizable policies designed to guide maternity and medical leave requests.

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