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The Shift Handoff That Destroys Morale

The Shift Handoff That Destroys Morale

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Ever walk into a shift and get handed someone else’s mess with zero warning? That’s a shift ambush, not a handoff, and it’s quietly draining morale on your floor. Kirk explains why skipping (or half-doing) the shift handoff creates a cycle of blame between shifts, and lays out the 6 things a handoff […]
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