In this episode, Jason, Scott, and Jen explore the The Five-Point Walk-Around —an essential part of the Sales Core Process at Norton Way. They break down what it involves, why it matters, and how it helps build trust and transparency with customers.

From creating a more engaging experience to highlighting key vehicle features, the team shares how this simple yet powerful process adds real value to the customer journey and strengthens the overall sales approach.

Tune in to learn how mastering the basics can lead to better connections, greater confidence, and a more professional customer experience.The Five-Point Walk-Around

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Episode Title: Driven by People, Powered by Culture

In this uplifting episode, Jason sits down with Norton Way colleagues Paul and Gemma to celebrate a major milestone—being officially recognised as a Great Place to Work and securing a spot in the Top 100 companies in the UK!

They dive into what this achievement means for the business, the culture that drives it, and the power of listening to employee feedback. From key highlights of the survey to the everyday practices that make Norton Way a standout workplace, this episode shines a light on the people-first approach that fuels success.

This is one you won’t want to miss—tune in to hear how culture, collaboration, and care make all the difference!

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Episode Title: Ladies and Gentlemen Dealing with Ladies and Gentlemen – Pt. 2

In this inspiring episode, Jason is joined by Norton Way colleagues Dominique and Laurell as they share the personal journeys that led them to the business. They open up about their experiences, what makes Norton Way’s inclusive culture so special, and how being part of the team has shaped their professional growth.

The conversation also touches on the meaningful work Norton Way’s Charity has done in support of Dementia UK, highlighting the company’s commitment to giving back and making a difference in the community.

Tune in for heartfelt stories, honest reflections, and a celebration of the people and values that make Norton Way such a unique place to work.

Hosted on Acast. See acast.com/privacy for more information.