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Many professionals spend their entire career sharpening the same set of skill. Because it is initially rewarded because it gets the job done, many double down on what has already made them successful. That is why many eventually plateau.

But as the famous saying goes, what got you here won’t get you there.

Today’s story is a reminder that breakthrough performance and exponential growth rarely comes from going deeper into your own domain. It often comes from stepping completely outside it.


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Sometimes it seems companies build fortresses to protect themselves from customers rather than bridges to welcome them in.We have all been in situations where we have an issue. Perhaps small. A damaged item. A blotched service. A promise not kept.

We make the call, send the email, and follow the process. We are polite. We are patient. We just want someone to listen, to take ownership, to make it right.

Instead, we hit a wall of indifference. Automated replies. Siloed departments. Inflexible policies. We are passed from one person to another, each powerless to help, each reading from a script that wasn't written for humans. We start to realise that for them we are just a service request number.For a business, this is the most dangerous kind of blind spot.This story will resonate with many of us as consumers but I also hope as business leaders we will ask ourselves What small signals are we missing because our systems aren't built to listen?

This is a powerful reminder that in today's world, every customer holds a microphone. Compassion and empowered problem-solving aren't just nice-to-haves; they're our most vital risk mitigation strategy.


For more #storiesatwork do have a look the playlists of stories on our website - https://bit.ly/SW_Stories
Your friends and family can join our WhatsApp group to get copies of our videos. https://bit.ly/SW_WA_11

Our website has a video version of this story. https://storyworks.in/storybanks/

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Revenue numbers, quarterly goals, stretch KPIs are all very important. The problem starts when those become the only focus. When the focus should be on the TASK, we have people stressing about the ASK.

When we obsess over outcomes alone, shortcuts replace discipline and anxiety replaces clarity.

The more obsessed we become with outcomes, the harder those outcomes become to achieve.

High performers know something counter-intuitive: results are not chased—they emerge.

Let’s relive this simple principle from an unexpected place that explains this beautifully.

For more #storiesatwork do have a look the playlists of stories on our website - https://bit.ly/SW_Stories
Your friends and family can join our WhatsApp group to get copies of our videos. https://bit.ly/SW_WA_11

Our website has a video version of this story. https://storyworks.in/storybanks/

Follow me on LinkedIn -->linkedin.com/in/i-am-ic