Episodes

  • 5G and Tech Movement

    5G and Tech Movement
    Dec 7 2020

    5G isn't just going to change speed. It will change just about everything. 
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    20 mins
  • My View on Technology and The Internet

    My View on Technology and The Internet
    Dec 2 2020

    Just a short explanation of where I stand on technology as a whole, and the internet in particular. 
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    10 mins
  • Support Structure Breakdown

    Support Structure Breakdown
    Nov 23 2020

    This is the beginnings for my idea of a support structure framework.
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    22 mins
  • Customer Types - Part 2

    Customer Types - Part 2
    Nov 17 2020

    Rounding out the types of customers you will likely come across in IT and Tech Support. 
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    13 mins
  • Customer Types - Part 1

    Customer Types - Part 1
    Nov 9 2020

    Before getting into the coming tech changes and disruptions, I am putting together my idea of an ideal support organization. This starts with knowing your customer types and how to talk to them. 
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    14 mins
  • Intro to Tech Support

    Intro to Tech Support
    Nov 2 2020

    A short introduction to my experience and view of tech support along with the coming disruptions to the tech industry. 
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    13 mins
  • When will the word PHONE go away?

    When will the word PHONE go away?
    Oct 28 2020

    We will be talking about tech disruptions, and how they relate to vocabulary, IT, support, and the future of the tech world. This is a short sample of how we now think of the word, "Phone."
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    7 mins