Episodes

  • Unveiling Data Dynamics: Bridging Human Insights and Patterns
    Dec 7 2023

    When making decisions amid the dynamic landscape, company leaders face daily choices that significantly impact consumers. If these decisions are based solely on big data, even if they're accurate, they might target the wrong issues. This is where thick data steps in, examining unquantifiable elements that help ask the right questions and see beyond mere numbers. Join us on the next episode of Podcast as we explore more insights on Big Data and Thick Data with our Analytics lead, Sekhar.

    Show More Show Less
    22 mins
  • Unleashing the Power of Design Thinking in AI and Analytics
    Nov 2 2023

    In this podcast episode, Hari Saravanabhavan - an authority on data and analytics - explores the dynamic intersection of data analytics and artificial intelligence. He takes us on a journey where he explains the pivotal role of design thinking and peers into the future of AI-powered innovation within the rapidly advancing analytics industry.


    Show More Show Less
    11 mins
  • Customer Experience & Empathy at the center of debt collection process
    Oct 27 2023

    Concentrix Collections Analytics solution adapts to the evolving financial market, leveraging structured and unstructured data to enhance collection strategies. Harness the power of personalization & insights from data and delinquency variables, creating customer profiles and segments that drive smarter decision-making. Want to learn more? Let's dive deeper into our podcast on Collection Analytics with Vithy!

    Show More Show Less
    11 mins
  • Unlock the power of Data: Transforming conversations into valuable insights
    Oct 19 2023

    An enthralling discussion with Preet, Analytics leader at Concentrix + Webhelp, on the role of analytics in understanding customer conversations, intent, & personas across multiple communication channels. Discover C2i (Conversation to Insights), an award-winning analytics solution designed to deliver cutting-edge consumer insights, brand insights, reputation management, content evaluation, and campaign performance.

    Show More Show Less
    21 mins
  • Analytics Maturity: Key levers to speed up your transformation journey
    Oct 12 2023

    Advancing AI maturity is no longer a question of ‘if’ but ‘when.’ It is an opportunity facing every organization, sector, and leader today. Our guest speaker Hari is a champion & a thought leader and have played a key role in advancing the analytics maturity curve of the world’s biggest brands.

    Show More Show Less
    14 mins