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The Turnaround

The Turnaround

Written by: Natalie Flores
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Leadership coaching for service industry managers ready to reduce turnover, fix scheduling, and create teams that stay.


© 2025 The Turnaround
Economics Management Management & Leadership
Episodes
  • You Wrote the SOP — But Could You Last a Shift?
    Nov 7 2025

    Reconnecting with the work that built your team’s respect

    Most leaders know how to “talk the talk,” but when’s the last time you walked the walk? In this episode of The Turnaround, we’re tackling one of the biggest disconnects in management: setting the standard without testing the system.

    Natalie dives deep into what SOPs are really meant to do — not to control, but to connect. Through her own story of testing a new procedure from the ground up, she reveals how leadership rooted in proximity, empathy, and time awareness rebuilds trust from the inside out.

    If you’ve ever wondered why your team “just doesn’t get it,” this episode might flip that mirror.
    Because leadership that lasts isn’t built on policies — it’s built on perspective.

    🎯 You’ll learn:

    • Why SOPs drift over time (and how to catch it before chaos hits)
    • How to “walk a shift” to strengthen systems and empathy
    • The real power of leading with your team, not above them

    Tune in — and find out if you could really last a shift under your own standards.

    Follow on Instagram at @ttheturnaround

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    27 mins
  • Changing the Expectations for the “9-5” Grind
    Oct 3 2025

    Episode 4: Changing the Expectations for the “9-5” Grind
    The 9-to-5 workweek was created almost a century ago—and it shows. Life is more expensive, demands are heavier, and the old model just doesn’t fit anymore. In this episode of The Turnaround, Natalie Flores breaks down why it’s time to rethink our schedules. From salary structures to 10–12 hour shifts to hourly roles, she shares flexible alternatives that managers can test right now to boost retention, protect mental health, and create workplaces where people want to stay.

    👉 Plus, grab your free guide: The Balance Blueprint—Shift by Shift Scheduling to Work Smarter, Not Longer.

    🎙️ Listen now on Spotify + YouTube (links in bio).

    🎧 Listen:

    the-turnaround.kit.comtheturnaroundpodcast

    📄 Free guide: Job Expectations vs. Reality: Mini Management Reflection Guide

    the-turnaround.kit.com/freeguide

    Join the Waitlist to get the:

    The Balance Blueprint—Shift by Shift Scheduling to Work Smarter, Not Longer.

    Follow on Instagram at @ttheturnaround

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    28 mins
  • Incorporating Integrity – Open Minds, Open Opportunities
    Sep 5 2025

    We’re talking integrity—the leadership skill most managers skip but every team is craving.

    This episode is all about:
    ⚡ Building trust without burnout
    ⚡ Turning growth into opportunity (not fear)
    ⚡ The 5 real incentives your team actually wants

    If you’re tired of the pizza party = recognition lie, this one’s for you. 🍕🚫

    🎙️ The Turnaround: Incorporating Integrity – Open Minds, Open Opportunities

    Follow on Instagram at @ttheturnaround

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    37 mins
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