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UX Research Rundown

UX Research Rundown

Written by: Lookback
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In each episode, our host, Lookback CEO, Henrik Mattsson, talks with a different UX research leader. Recent guests include Jess Holbrook, the director of UXR for AI at Meta, and Jenny Lo, former head of research at Grammarly. Discover how they got into UXR, and their unique approach to user research. Seasons 1 and 2 focus on how to engage stakeholders in the research process. In Season 3, Henrik and his guests talk about the impact AI is having on UXR.Copyright 2025 Lookback Careers Economics Management Management & Leadership Personal Success
Episodes
  • S4 E05 - Abby Hoy Baylen, Director, User Research, Later.com
    May 27 2025

    In this season of UX Research Rundown, our host, Henrik Mattsson, CEO of Lookback, talks with speakers who will be appearing at Learners’ Research Week this June in San Francisco.

    This episode features Abby Hoy Baylen, Director, User Research at Later.com. Abby explains how her team adapted their UX research skills to work with the sales and marketing teams, bringing them closer to the money and delivering proprietary insights.

    Find out more about Research Week on the Learners website:

    https://joinlearners.com

    Follow Abby on LinkedIn:

    https://www.linkedin.com/in/abbyhoybaylen/

    If you enjoyed this episode, be sure to subscribe, and please give us a star rating and review.

    LIVE LOOKBACK DEMO & FIVE FREE SESSIONS

    Lookback empowers UX researchers to conduct research remotely, share insights, engage stakeholders, and turn entire organizations into research champions. Seeing really is believing, so head on over to https://www.lookback.com to book a demo or try it out for yourself right now with five free sessions.

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    49 mins
  • S4 E04 - Reggie Murphy, Senior Director, Head of UX Research, Zendesk
    May 16 2025

    In this season of UX Research Rundown, our host, Henrik Mattsson, CEO of Lookback, talks with speakers who will be appearing at Learners’ Research Week this June in San Francisco.

    This episode features Reggie Murphy, Senior Director and Head of UX Research at Zendesk. Reggie explains how his team adjusted when a private equity firm took over the company, and how we can adapt our research practice to be seen as indispensable even when budgets are limited. He also discusses the impact he sees AI having on UX research.

    Find out more about Research Week on the Learners website:

    https://joinlearners.com

    Check out Reggie’s website:

    https://www.uxr.design

    Follow Reggie on LinkedIn:

    https://www.linkedin.com/in/reggiemurphy/

    If you enjoyed this episode, be sure to subscribe, and please give us a star rating and review.

    LIVE LOOKBACK DEMO & FIVE FREE SESSIONS

    Lookback empowers UX researchers to conduct research remotely, share insights, engage stakeholders, and turn entire organizations into research champions. Seeing really is believing, so head on over to https://www.lookback.com to book a demo or try it out for yourself right now with five free sessions.

    Show More Show Less
    53 mins
  • S4 E03 - Bretton Fosbrook, Principal Product Researcher, LaunchDarkly
    Apr 29 2025

    In this new season of UX Research Rundown, our host, Henrik Mattsson, CEO of Lookback, talks with speakers who will be appearing at Learners’ Research Week this June in San Francisco.

    This episode features Bretton Fosbrook, Principal Product Researcher at LaunchDarkly. Bretton explains why it’s important for researchers to speak up to demonstrate the value of their work. He also discusses his Research Week talk about navigating uncertain times in early-stage startups.

    Find out more about Research Week on the Learners website:

    https://joinlearners.com

    Follow Bretton on LinkedIn:

    https://www.linkedin.com/in/bfosbrook/

    If you enjoyed this episode, be sure to subscribe, and please give us a star rating and review.

    LIVE LOOKBACK DEMO & FIVE FREE SESSIONS

    Lookback empowers UX researchers to conduct research remotely, share insights, engage stakeholders, and turn entire organizations into research champions. Seeing really is believing, so head on over to https://www.lookback.com to book a demo or try it out for yourself right now with five free sessions.

    Show More Show Less
    48 mins
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