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ALERT: This episode contains explicit content.

Join us for an exciting episode of The VegasStrong Revival Podcast as Britt dives deep into the world of hospitality with special guest Susie Izzo! With nearly 15 years of experience in the Las Vegas hospitality scene, Susie shares her journey from working at the Marriott to creating her own corporate wellness company, Vitality.

Here are some highlights you won’t want to miss:

• Behind the Scenes of Hospitality: Susie discusses the importance of service and how it should be felt but not always seen. She shares her insights on what makes a great hospitality experience.
• Handling Pissed Off Guests: We dive into practical tips for managing difficult situations with guests, emphasizing empathy and genuine service. Susie recounts a memorable experience that taught her the value of recovery in hospitality.
• The Birth of Vitality: Discover how COVID-19 catalyzed Susie’s journey into wellness with her new venture, Vitality, which focuses on bringing holistic wellness experiences to corporate events and local businesses.
• Breathwork and Wellness: Susie shares simple breathing techniques that anyone can incorporate into their daily routine to enhance well-being, especially in our fast-paced city.
• VegasStrong Community: We discuss what it means to be VegasStrong and how our community has come together through challenges, creating a unique bond among locals.

Whether you're a hospitality professional or just someone who loves the vibrant culture of Las Vegas, this episode is packed with insights, laughter, and inspiration.

Connect with Vitality: @CelebrateVitality / 917-648-1464 / CelebrateVitality.com

📲 Stay Connected:

• Text the Podcast Hotline: 702-723-2343
• Social Media: @VegasStrongRevival
• Website: LaCritiqueLV.com/podcast

Let's keep the VegasStrong spirit alive! Share this episode with friends, family, and colleagues who love Las Vegas. Together, we can revive our city's passion for authentic service.

Stay strong, Vegas! 💪

**LEGAL DISCLAIMER FOR THIS PODCAST AND THIS EPISODE CAN BE FOUND AT: LaCritiqueLV.com

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ALERT:This episode contains explicit content.

In this episode of The VegasStrong Revival Podcast, hosts Britt and Desiree dive deep into the customer experience in Las Vegas Local Retail. From the importance of greetings and personalized service to the pitfalls of self-checkout and how retail establishments can improve, this episode is a MUST-LISTEN for anyone in the retail industry or who cares about customer service. They also explore the psychological impact of store layouts, signage, and the value of a thoughtful farewell. If you're looking to enhance your retail business or just love a good retail rant, this episode is for you!

Key Takeaways:

1. Importance of Greeting: Whether it's a luxury brand like Lululemon or a store like Walmart, a warm greeting sets the tone for the customer's experience. The personal touch makes a significant impact.
2. Anticipating Needs: Successful retail experiences involve anticipating customers' needs before they ask—offering to take clothes to a dressing room or suggesting alternative products.
3. Self-Checkout Pitfalls: The pros and cons of self-checkout in retail stores, with an emphasis on how it can detract from the personal touch that enhances customer satisfaction.
4. Importance of Store Layout and Accessibility: The placement of restrooms, ease of navigation, and clear signage all contribute to a positive shopping experience.
5. The Power of Exits: Just as important as a greeting is the farewell—employees walking customers out, handing them their bags properly, and opening the door leaves a lasting impression.

📲 Stay Connected:

• Text the Podcast Hotline: 702-723-2343
• Social Media: @VegasStrongRevival
• Website: LaCritiqueLV.com/podcast

Let's keep the VegasStrong spirit alive! Share this episode with friends, family, and colleagues who love Las Vegas. Together, we can revive our city's passion for authentic service.

Stay strong, Vegas! 💪

**LEGAL DISCLAIMER FOR THIS PODCAST AND THIS EPISODE CAN BE FOUND AT: LaCritiqueLV.com

Support the show

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🎙️ In this episode of The VegasStrong Revival Podcast, Britt had the pleasure of interviewing Paul Sallach, the president and founder of All In Aviation. Paul shares his journey from working in the aviation industry to starting a high-end flight school in Las Vegas. They discuss the importance of hospitality in business and how providing exceptional customer experiences can truly set a business apart! Paul highlights the cost and process of becoming a pilot through his program, emphasizing the value of investing in quality training. They also touch on the sense of community that emerged in Las Vegas after the tragic events of October 1 and how the Golden Knights hockey team played a role in uniting the city. Overall, the episode showcases the resilience and spirit of VegasStrong, encouraging listeners to embrace the city's “can-do” attitude and support local businesses, like All-In-Aviation.

Key Takeaways:

1. Exceptional Customer Service: All In Aviation sets itself apart by focusing on delivering an unparalleled client experience, complete with literal red carpet treatment for all customers.
2. Quality Over Cost: While their services may be more expensive, the value delivered through high-end experiences and well-maintained, luxurious planes justifies the price.
3. Importance of Employee Experience: All In Aviation understands that happy employees lead to happy customers, making the work environment & employee satisfaction a top priority.
4. Flight Training and Aviation Safety: The school emphasizes training pilots to handle all conditions, particularly the challenging winds in Las Vegas, ensuring that their students are well-prepared for any situation.
5. Building a Community in Vegas: Paul Sallach reflects on how the city of Las Vegas has evolved, especially after the October 1 tragedy, becoming a more tight-knit community that he is proud to be part of.

Connect with All In Aviation: @AllinAviation / 702-ALL-IN22 / AllinAviation.com

📲 Stay Connected to The VSR:

• Text the Podcast Hotline: 702-723-2343
• Social Media: @VegasStrongRevival
• Website: LaCritiqueLV.com/podcast

Let's keep the VegasStrong spirit alive! Share this episode with friends, family, and colleagues who love Las Vegas. Together, we can revive our city's passion for authentic service.

Stay strong, Vegas! 💪

**LEGAL DISCLAIMER FOR THIS PODCAST AND THIS EPISODE CAN BE FOUND AT: LaCritiqueLV.com

Support the show