Care Flows Forward: How Supporting Your Team Elevates Patient Care in Vet Med
In this episode of The Veterinary Culture Lab, Andi and Josh explore a simple but powerful truth: teams do not feel your intentions — they feel your behaviors. Using a human healthcare study on manager caring and patient experience, they dig into how presence, visibility, and small supportive actions ripple outward to strengthen culture and elevate care.

You’ll hear:

• Why leaders often feel caring but struggle to show it in ways teams can experience
• What research reveals about the link between leader presence, team wellbeing, and client care
• How everyday micro-moves (#goinginwiththem) build trust and connection.
• The hidden barriers that keep leaders stuck in the office — and how to break through them
• Practical ways to demonstrate care, shield your team, and close communication loops

Whether you manage a whole hospital or support a busy shift, this episode offers grounded, usable strategies to show up for your team in the moments that matter most.

Resource Links:

Episode Article:

Title: The Relationship Between Staff Nurses’ Perceptions of Nursing Manager Caring Behaviors and Patient Experience: A Correlational Study
Authors:Kotich, Kelly

Find it: This article is a PhD dissertation submitted to UMKC in 2020. Unfortunately there is no current DOI. Please contact us with any questions.

Research surrounding 'Leader Rounds'

Florida Man This Week - Excavator

Flourish Academy Masterclass - Certificate in Cultivating Positive Team Communication

What Do You Think? Reach out to us and let us know at Info@flourish.vet

Your Hosts:
Andi Davison LVT, CAPP, APPC

Josh Vaisman MAPPCP, CCFP

At Flourish Veterinary Consulting we renovate veterinary cultures. We diagnose what’s working, blueprint what’s next, and train every team member - blending positive psychology with real-world experience - so thriving becomes the norm, not the myth.

Timestamps

00:00 Introduction: The Secret to Outstanding Patient Care

01:01 Casual Conversation: Taxes and Business Ventures

02:11 The Importance of Demonstrating Care in Leadership

04:03 Research Insights: Manager Behaviors and Patient Experience

04:53 Personal Experiences: Good and Bad Managers

09:26 Study Breakdown: Manager Caring and Visibility

14:09 Challenges in Veterinary Leadership

18:56 The Importance of Visibility in Leadership

19:47 Effective Communication and Supportive Behaviors

20:27 Implementing Culture Renovation Strategies

20:43 Micro Moves: Small Actions with Big Impact

26:11 Leader Rounds and Percentage Checks

28:09 Walk with Me Coaching Moments

31:38 Fast Shield Protocol and Closing the Loop

34:04 Conclusion and Florida Man Story

In this episode of The Veterinary Culture Lab, Andi and Josh return for Part 2 of their conversation on coaching communication—this time turning insight into action.

Building on the science from The Effectiveness of Workplace Coaching: A Meta-Analysis of Contemporary Psychologically Informed Coaching Approaches (2021), this episode explores how curiosity comes to life through Sir John Whitmore’s GROW model - a simple, powerful framework for creating confidence, motivation, and connection on veterinary teams.

From goal setting to growth mindset, Andi and Josh break down each step of GROW through a positive psychology lens—showing how just a few intentional questions can shift culture, empower teams, and bring out the best in everyone.

You’ll hear:

• How the GROW model (Goal, Reality, Options, Way Forward) can transform team conversations
• Why connecting goals to personal values sparks motivation and meaning
• Ways to reframe “what’s wrong” into “what’s strong” when exploring workplace reality
• Simple curiosity-driven questions that open up new possibilities
• How small coaching moments—just a few minutes long—can reshape your culture from the inside out

Whether you’re a leader, technician, or teammate, this episode gives you the tools to put curiosity into action and start creating the kind of culture every veterinary professional deserves to be part of.

Resource Links:

Episode Article:

Title: The effectiveness of workplace coaching: A meta-analysis of contemporary psychologically informed coaching approaches
Authors:Qing Wang, Yiming Lai, Jian Xu, & Almuth McDowall

DOI: 10.1108/JWAM-04-2021-0030

Coaching For Performance (6th edition) By Sir John Whitmore

GROW Coaching Worksheet - From The Flourishing Center

Ted Lasso Official Trailer (Season 1) - we wouldn’t want to give too much away now would we?
Ted Lasso - Available on Apple TV

Florida Man This Week - George Foreman Grill

What Do You Think? Reach out to us and let us know at Info@flourish.vet

Your Hosts:
Andi Davison LVT, CAPP, APPC

Josh Vaisman MAPPCP, CCFP

At Flourish Veterinary Consulting we renovate veterinary cultures. We diagnose what’s working, blueprint what’s next, and train every team member - blending positive psychology with real-world experience - so thriving becomes the norm, not the myth.

Timestamps

00:00 Introduction to Part Two

00:41 Weekend Stories and Personal Anecdotes

05:56 The Importance of Curiosity in Coaching

11:24 Diving into the Grow Model

17:34 The Power of Future-Oriented Goals

18:21 Intrinsic Motivation and Self-Efficacy

19:35 Curiosity in Goal Setting

20:40 Reality Check: Balancing Barriers and Strengths

23:14 Exploring Options with Curiosity

25:10 The Impact of Asking the Right Questions

29:07 Implementing the GROW Model in Practice

35:04 Practical Tips for Leaders

36:57 Conclusion and Fun Segment

In this episode of The Veterinary Culture Lab, Andi and Josh explore what coaching really means in veterinary medicine—and why curiosity might be the most powerful tool we have to strengthen culture.

Grounded in a 2021 meta-analysis of workplace coaching, this conversation unpacks how three evidence-based approaches—GROW, Positive Psychology Coaching, and Cognitive Behavioral Coaching—can help veterinary teams build confidence, connection, and wellbeing. Andi and Josh share why coaching is not advice-giving or mentoring, but a structured, science-backed conversation that helps people clarify goals, see reality more fully, explore new options, and take meaningful steps forward.

From donuts and Ted Lasso to the science of empowerment and agency, this episode will leave you rethinking the way you talk with your team—and why “ask, don’t tell” is the secret to renovating workplace culture.

You’ll hear:

• Why coaching is different from advice, therapy, or mentoring
• What the research says about coaching’s impact on performance and wellbeing
• How GROW, Positive Psychology Coaching, and Cognitive Behavioral Coaching each support veterinary teams
• Why curiosity is the throughline of effective coaching conversations
• Simple ways to practice curiosity—even on busy, chaotic days

Whether you’re leading a team, mentoring a new grad, or simply hoping for more meaningful workplace conversations, this episode offers a hopeful, practical look at how coaching can change the way veterinary teams connect and thrive.

Resource Links:

Episode Article:

Title: The effectiveness of workplace coaching: A meta-analysis of contemporary psychologically informed coaching approaches
Authors:Qing Wang, Yiming Lai, Jian Xu, & Almuth McDowall

DOI: 10.1108/JWAM-04-2021-0030

Ted Lasso Official Trailer (Season 1) - we wouldn’t want to give too much away now would we?
Ted Lasso - Available on Apple TV

Florida Man This Week - Hot Pink and Naked

What Do You Think? Reach out to us and let us know at Info@flourish.vet

Your Hosts:
Andi Davison LVT, CAPP, APPC

Josh Vaisman MAPPCP, CCFP

At Flourish Veterinary Consulting we renovate veterinary cultures. We diagnose what’s working, blueprint what’s next, and train every team member - blending positive psychology with real-world experience - so thriving becomes the norm, not the myth.

Timestamps

00:00 Introduction to Coaching in Veterinary Medicine

00:42 Casual Conversation and Weekend Plans

01:35 Horse Training and Competitions

04:46 Ted Lasso Fandom

07:43 The Essence of Coaching

08:56 The Importance of Coaching in VetMed

12:27 Research on Coaching Effectiveness

14:13 Popular Coaching Models

16:31 Integrating Coaching Models

20:32 Identifying Progress and Strengths

21:11 The Power of Curiosity in Coaching

22:52 Maintaining Curiosity Amidst Chaos

24:03 Practical Tips for Staying Curious

27:33 Curiosity in Veterinary Culture

34:02 Teasing the Next Episode

35:06 Florida Man and Closing Remarks