Nikki Jackson is the North American Head of Learning Strategy and Emerging Talent at Gallagher Bassett. She works with workers compensation teams, for onboarding seasoned talent as well as new talent, and working to upscale talent as products and innovations emerge. From Delta Airlines and Walmart, Liberty Mutual to Gallagher Bassett, Nikki has a vast range of experience that make her an expert in the field. Today she highlights the lessons she has learned along the way, strategic use of tools for today's talent pool, and the value of network and certifications in crafting a successful risk management career.

Key Takeaways:

• Nikki's focus as Gallagher Bassett's North American Head of LSET.
• Early career Nikki's focus was in medicine.
• Lessons learned from Nikki's first job as an adjuster.
• Insights into her work with Liberty Mutual, Delta Airlines, and Walmart.
• Elevate the Narrative aims to help adjusters level up.
• Strategic initiatives for today's talent pool.
• Utilizing AI to maximize resolution manager lessons.
• 'Edutainment' provides both education and entertainment value.
• Advice for women and parents in various career seasons.
• The value of continuous career growth.
• AI strategies for scaling education.
• Nikki's imaginary alternative career path and vacation goals.
• Advice for a successful risk management career.

Mentioned in This Episode:

Nikki Jackson

Tweetables:

"We are at a critical point in risk management where we need to bring more people in."

"We deliver content in a form that's easy to understand and has a lot of reach to it."

"If you can couple entertainment value with your curriculum, your employees are going to watch it and retain it."

"Risk management is all about innovation, it's people, and it's helping people."

Courtney Davis is the Executive Vice President and Global Education Practice Leader at HUB International. She is back on the Voices of Risk Management podcast for a third time to report on RIMS 2026. She shares some of the internal lessons learned from her first year at HUB International, strategies for incorporating emerging technologies into her work, and what ambition mixed with disruption looks like in today's risk management world.

Key Takeaways:

● Courtney's lessons learned from her first year at HUB.

● Roles for former risk managers at HUB.

● Evolving risk management viewpoints from a university standpoint.

● Incorporating AI into curriculum.

● Navigating the NIL athletic recruiting tool.

● The role of a broker or risk consultant for young athletes.

● Courtney's focus in the next stages of her career.

● Diversity in the risk management industry.

● Balancing ambition with disruption.

● RIMS from a broker's perspective.

● Courtney's advice for effective networking and powerful speaking.

Mentioned in This Episode:

Courtney Davis

Tweetables:

"Any opportunity that I have to give back is always going to be important to me."

"At the end of the day, a career is a network of businesses and relationships with people."

"AI is here and we should optimize it, but it's not going to replace people or talent."

"You can accomplish a lot at RIMS because a lot of folks from the industry are here to do the same thing."

Evan Reis is the Executive Vice President and Director of Science and Analytics at Safehub, as well as the Executive Director and Co-Founder at US Resiliency Council. Live from RISKWORLD, he highlights the future-oriented earthquake resiliency tool offered by Safehub, which uses sensors and advanced analytics to provide data to clients and help them manage risks more effectively. He offers insights Safehub's sensor technology, who can benefit from it now, and what the future of earthquake mitigation could look like.

Key Takeaways:

● Evan's role as Executive VP at Safehub.

● The importance of immediate earthquake alert data.

● Building specifications and estimates for damage.

● Resiliency tools paired with risk transfer mechanisms.

● Safehub's parametric insurance partnering with Liberty Mutual.

● Evan's engineering and insurance career journey.

● Safehub is currently serving 23 countries.

● The future of Safehub's sensor technology.

● Parametric insurance coverage programs.

● A look at what's coming up next for Safehub.

Mentioned in This Episode:

Evan Reis

Tweetables:

"We can estimate, very quickly, whether there is damage in a building, and how much."

"This is a great way to supplement traditional insurance with quick cash."

"I see a world where everyone has a smoke detector, everyone has a carbon monoxide detector, and everyone has an earthquake detector."

"The ability to know if your business needs quick attention is only going to grow."