Introducing a special 5-part healthcare series “The Workforce Management Journey” - in collaboration with Andgo and the Talking Shift podcast.

Healthcare is facing unprecedented workforce challenges. Vacancies, burnout, compliance risks, and rising labor costs are converging into a perfect storm that no single staffing strategy can solve. What’s needed isn’t just another quick fix: it’s a holistic workforce management strategy. But despite so many organizations dealing with these challenges, we found very few avenues where people could come together, talk about their challenges, and work together on a solution that would impact the entire industry. As two long-time experts in the healthcare workforce management space, we (Dr. Sarah Inman and Mickey DeAngelo) are having the same conversations every time we walk into a new organization: people ask what we are hearing, what we are seeing, and what they can do to make different decisions for their patients AND staff.

That’s why we’re launching The Workforce Management Journey series, designed to take leaders, clinicians, and workforce innovators through the realities of modern healthcare management. And trust us – we are taking this WAY beyond staffing. Across five episodes, we’ll explore why a comprehensive workforce strategy matters, what pitfalls to avoid, and how technology, data, and leadership can transform workforce management from a reactive scramble into a proactive system that truly supports patient care and caregiver well-being.

This series is about rethinking the fundamentals: planning, recruiting, scheduling, timekeeping, and analytics. We’ll bring together healthcare executives, clinicians, and workforce experts to unpack the hidden staffing problems, share real-world lessons, and spotlight the tools and strategies that are making a measurable difference

Building a winning lineup isn’t just for the ballpark!

What happens when you bring lifelong baseball fans together to talk workforce management? You get a conversation that proves great teams are built on the same fundamentals, whether they’re built in a board room or at the ballpark.

In this upcoming episode of the Workforce On Deck podcast, special guests Eric Hoffman and Corey Cutler join co-hosts Dr. Sarah Inman and Vince Jackson to explore how the strategies that drive championship teams also drive thriving organizations.

They talk about:

• Farm systems and talent pipelines, and why investing in growth creates loyalty.
• Clubhouse culture and how it mirrors the employee experience.
• When to scout and when to trade so you can make smart decisions about your roster.
• How data should guide you, but your people are the ones who win the game.

It’s a fun, insightful reminder that workforce management isn’t just about filling shifts. It’s about creating a culture, a strategy, and a lineup where people can do their best work - something UKG helps organizations achieve every day. Because whether it’s baseball or business, the real game is about people.

In this episode of Workforce on Deck, hosts Vince Jackson and Dr. Sarah Inman sit down with special guest Nathalie Gentile, Director of Product Management at Zaddons. Nathalie shares her unique journey into the world of scheduling and workforce management, highlighting how her passion for solving complex puzzles led her into this field. They discuss common challenges in scheduling and staffing across industries like retail and healthcare, emphasizing the importance of simplifying processes and improving flexibility for employees.

Nathalie also dives into the impact of technological advancements, particularly mobile scheduling apps, and how they have significantly enhanced employee engagement and retention. The conversation touches on differences between U.S. and Canadian scheduling practices, the critical role of seniority in Canadian healthcare scheduling, and the importance of steady staffing in long-term care settings.

The trio explores emerging trends, including the supportive role of AI in workforce management and the ongoing challenge of staffing shortages in healthcare. Nathalie emphasizes the necessity of clearly understanding current processes to successfully implement effective solutions.

This insightful conversation is packed with valuable perspectives on improving scheduling efficiency, leveraging technology, and addressing staffing challenges across industries.