For our next guest Community building is an everyday, every moment commitment. Jennifer Serrat, Coach Community Manager at CoachHub takes various community projects to the next level. She started her career in Seoul, South Korea, as an English teacher.

Now she’s a coach helping other communities succeed. Since teaching is one of her true passions, Jennifer Serrat is all about helping to build your community. We are excited to learn more about her countless experiences.

Listen to our brand new episode of The World Class Community Show, where Jennifer explains her role as Coach Community Manager, the biggest challenges she overcame and how she would create a community from scratch in less than 30 days!

In this episode we welcome Vincent Boon at the World Class Community Show to share his experiences, knowledge and expertise of community building. Vincent is the co-founder and Director of Standing on Giants. Previously he was Giffgaff’s chief of community and globally known as a pioneer as well as an expert in the field of community management.

With 20+ years of experience in the field of online communities and start-ups. He transforms the way businesses communicate with customers. His work is regarded as pioneering in the field of Online Communities (PlayStation, Giffgaff, and Airbnb to name but a few).

With quite some awards on his name, Vincent lived up to his status as an expert. Through this episode we will learn more of Vincent’s created business model of putting customers at the heart of everything. Second we’ll learn more of how he built PlayStation’s first online community and third we’ll talk about some challenges regarding community building he overcame.

A brand new day, a brand new episode of The World Class Community Show. Today we welcome Jeffrey Roe, the Senior Community Manager at DecisionLink & Brightcove. DecisionLink enables value-based engagements at scale with our first-of-its-kind, enterprise-level platform, ValueCloud.

He’s half Irish and half Puerto Rican, but was born in NYC, raised in Jersey City, NJ and currently resides in St. Petersburg, FL. With a worldly mindset and expertised in communities he brings community professionals together with over 60 global chapters. As he’s a host for the Tampa Bay, FL chapter of CMX Connect, a volunteer-led arm of CMX.

Excited to hear all about it? Go listen to another episode of shared experiences, knowledge and expertise of community building.