Rani Khetarpal is the Co-founder and CEO of NavPoint Health, a company dedicated to advancing patient navigation and care coordination through innovative technology solutions. With over 25 years of experience across pharmaceuticals, digital health, and value-based care, she brings a strategic and mission-driven approach to transforming healthcare. Previously, she held leadership roles at companies including GSK, Teva, and CVS, and founded and exited Global Transitional Care, the first Medicare-recognized transitional medicine provider. Rani is also the President of the Academy of Oncology Nurse & Patient Navigators and Founding Partner of Raviya Health Solutions.

For patients with chronic or complex conditions, the healthcare system can feel like a maze of confusion, missed handoffs, and limited support. Despite breakthroughs in treatment, the human side of care — like coordination, communication, and patient guidance — is often fragmented or under-resourced. How can healthcare leaders bridge the gap between clinical care and patient experience in a scalable, sustainable way?

Rani Khetarpal, a healthcare executive with extensive experience in pharmaceuticals, value-based care, and digital health, shares how early career pivots and entrepreneurial instincts led her to tackle the fragmentation in patient support services. Rani emphasizes the importance of understanding operational inefficiencies from both clinical and administrative perspectives and recommends a hybrid approach that combines technology with human connection. She highlights the evolution of navigation roles, the rise of risk-based models, and the necessity of strong partnerships to scale solutions across diverse healthcare systems.

In this episode of Transaction Healthcare, Zak Eisenberg interviews Rani Khetarpal, CEO of NavPoint Health, about transforming patient navigation through innovation and experience. Rani shares how her corporate background informed her entrepreneurial ventures and how timing is crucial when introducing healthcare solutions. She also discusses the emergence of principal illness navigation codes, the human-AI balance in care coordination, and why second-time founders approach building differently.