High-touch service doesn't happen by accident.
It's built through systems, boundaries, and smart decisions behind the scenes.

In this episode, Roslyn is joined by Ali Raymer, a senior travel advisor based in the US with Picture This Travel, for an honest, advisor-to-advisor conversation about what it really takes to deliver a personalised client experience while managing a high volume of bookings.

Together, they pull back the curtain on the mechanics behind a high-touch travel business. From protecting the parts of the role that truly matter, to letting go of tasks that no longer serve growth or sustainability.

This episode is especially relevant for travel advisors who are busy, stretched, or starting to feel the pressure of growth and want to scale without losing control or burning out.

• What "high-touch" service really looks like day to day as volume increases

• How Ali decided what to protect in her role and what to delegate

• Why consult calls remain a non-negotiable in her business

• What she let go of first as her business grew and why

• How systems and simple structure support consistency and confidence

• Why even repeat clients need to be guided back into your process

Find the full episode details and show notes here:
👉 https://travelagentachievers.com/108

Visit Travel Agent Achievers for resources, programs and upcoming events:
👉 https://travelagentachievers.com

Subscribe to the Travel Agent Achievers Podcast so you never miss an episode and receive practical, grounded insights to support your travel business.

If this episode helped you, please consider sharing it with another travel advisor who is trying to grow without losing control.

In this episode of the Travel Agent Achievers Podcast, Roslyn is joined by email marketing specialist of Moxie & Forth, Kaytee Fisher to unpack what it really takes to build an email system that converts without overwhelm or burnout.

Kaytee shares why email marketing remains one of the most powerful and underrated sales tools for travel advisors, how consistency beats perfection every time, and why storytelling and personality matter more than ever in an era shaped by AI and automation.

Together, Roslyn and Kaytee explore the foundations of a sustainable email strategy, how travel advisors can plan ahead for 2026, and simple steps you can take right now to stay visible, build trust, and generate consistent enquiries through email.

Key Topics Covered:

• Why email marketing doesn't deliver instant results and why that's a good thing

• The four core components of a healthy email system

• How storytelling builds trust and drives conversions in travel marketing

• Weekly vs monthly email strategies and what works best right now in Kaytee's experience

• How to plan email marketing for 2026 without burning out

• Using data, not guesswork, to guide your marketing decisions

Resources & Next Steps:
Subscribe to the Travel Agent Achievers Podcast so you never miss an episode designed to help you build a profitable, sustainable travel business.

Listen in, explore resources, and learn more at:
https://www.travelagentachievers.com/108

If you enjoyed this episode, be sure to share it with another travel advisor who's ready to simplify their marketing and build systems that actually support being booked and busy.

This year isn't about doing more. It's about knowing what's actually working.

In this solo episode, Roslyn kicks off 2026 by sharing a calm, CEO-level approach to KPIs and how travel advisors can use them to gain clarity, reduce overwhelm, and make confident business decisions.

Rather than tracking everything or chasing vanity metrics, this episode focuses on the small set of numbers that genuinely reflect business health, client behaviour, conversion, and sustainability along with providing practical tips to ensure this is something you do every month.

• Why tracking sales alone isn't enough

• What KPIs really mean for travel advisors

• The core KPIs to track in 2026

• How commission and yield impact sustainability

• How to review your numbers monthly without pressure

• The mindset shift from reactive to intentional business leadership

Download your free 2026 Travel Business KPI Dashboard here.

Visit our website for resources, programs and upcoming events:
👉 https://travelagentachievers.com

Subscribe to the Travel Agent Achievers Podcast so you never miss an episode and receive practical insights to support your travel business.

Follow and connect with us on social media:

• Instagram: https://www.instagram.com/travelagentachievers

• Facebook: https://www.facebook.com/travelagentachievers

• LinkedIn: https://www.linkedin.com/company/travel-agent-achievers

If this episode helped you, please consider sharing it with another travel advisor who would benefit from a little more clarity in 2026.