Episodes

  • Fraud Profiles Mini-Series: Exploring UAE
    Jun 9 2025

    In this episode of True Fraud, host Pablo Torres dives into an interesting and unique region when it comes to fraud risk: The United Arab Emirates. Known as a haven for entrepreneurs and international businesses, the UAE is also infamous for its shell companies, free zones, and rapidly evolving regulatory environment. Whether you’re eyeing the UAE as a launchpad for your business or simply curious about how global fraudsters operate, this mini-profile offers a candid look at a region where opportunity and opacity go hand-in-hand.

    🔗 Learn how Reach helps businesses expand cross-border with built-in tax compliance, fraud protection, and local payments: https://www.withreach.com/

    🎧 Subscribe for more country profiles and fraud deep-dives: https://www.withreach.com/network/series/true-fraud

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    11 mins
  • The Tariff Effect: Understanding the Link Between Trade and Chargebacks
    Apr 29 2025

    The tariff situation remains fluid, leaving many ecommerce businesses uncertain about the future. On this episode of True Fraud, Pablo Torres navigates this ambiguity, explaining how tariffs can lead to increased chargebacks due to delays, price hikes, and customer frustration. While precise predictions are difficult, Pablo provides a framework for understanding the potential "snowball effect" of these decisions. Learn how proactive businesses are adapting by focusing on clear communication, exploring new markets, and strengthening relationships with their service providers to weather the storm.

    Resources & Links
    Learn more about Reach:
    https://www.withreach.com/
    Find more cross-border ecommerce knowledge: https://www.withreach.com/network

    Related Content
    Understanding USMCA Rules of Origin & Their Impact on Tariffs
    2025 US Tariffs Saga for E-commerce: Explained
    Business Over Borders #12 • Navigating New Tariffs with Matthew Steinbrecher

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    11 mins
  • Recurring Payments: Reducing Fraud Risk for Clean Subscription Revenue
    Mar 13 2025

    In this episode of True Fraud, host Pablo Torres dives deep into the world of recurring payments and subscription models. He explores the convenience of subscription-based payments and the reduced risk of merchant initiated transactions (MITs).

    However, although this business model has its’ upsides, Pablo explains the challenges that can occur for your business and the snowball effect of chargebacks or customer complaints when subscription business don't manage key aspects of their business.

    Key topics include:

    • Defining recurring payments and how they differ from one-time payments.
    • The importance of distinguishing between customer-initiated transactions (CITs) and merchant-initiated transactions (MITs).
    • Strategies for mitigating fraud risk in recurring payment systems.
    • The potential for increased chargebacks and disputes, especially with unclear subscription models.
    • The impact of clear descriptors on preventing fraud and chargebacks.


    Resources & Links:
    Learn more about Reach: https://www.withreach.com/
    Find more cross-border ecommerce knowledge https://www.withreach.com/network

    🎧 Tune in now and follow True Fraud for more expert takes on financial security.

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    25 mins
  • Fraud Profiles Mini-Series: Exploring Japan
    Feb 3 2025

    Fly over to Japan with host, Pablo Torres, and dive into exactly what you need to know about current fraud trends in this burgeoning market. Learn about the shift in values and priorities between generations, and how 3DS 2.0 is being legislated to protect businesses from increasing fraud.

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    20 mins
  • Tools to Combat Chargeback Fraud With Vinay Shiriwastaw
    Oct 28 2024

    In the second part of our chat with Vinay Shiriwastaw from DisputeHelp, we get the full lowdown on all the tools available to ecommerce brands for disputing chargebacks, including how to get the most out of the options available. Host, Pablo Torres, along with his guest, also dive into the upcoming Visa Acquirer Monitoring Program (VAMP) and how those changes may affect your business in 2025.

    Looking for more background on chargebacks and how to protect your business? Listen to the first part of our chat with Vinay here https://www.withreach.com/network/video/true-fraud-ep9-everything-you-need-to-know-about-chargebacks-with-vinay-shiriwastaw

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    19 mins
  • Everything You Need to Know About Chargebacks With Vinay Shiriwastaw
    Oct 21 2024

    Whether it’s legitimate, friendly fraud, or a mistaken customer - chargebacks are an inevitable part of ecommerce. Join host, Pablo Torres, and his guest, CCO at DisputeHelp, Vinay Shiriwastaw, for an in-depth guide to chargebacks. Learn about where they originated from, what kind of abuses are rampant in the system now, receive an intro to the tools at your disposal, and get answers to the common misconceptions about how chargebacks affect your business. This is part one of a two-part guest appearance. Vinay will return in our next episode to discuss the specific tools that merchants can use to protect their chargeback ratios, as well as a look forward into the future.

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    14 mins
  • Avoid chargeback blind spots with Ethoca & Verifi
    Aug 14 2024

    Are chargebacks something you need to be worried about? Should you be monitoring your chargeback ratios with your Visa or Mastercard account? True Fraud host Pablo Torres says yes. In the new age of drop-shippers, and quick-launch ecommerce businesses, many are overlooking this crucial part of payments. With new rules and regulations coming up, Pablo is explaining exactly what you need to know about Ethoca, Verifi, CDRN, and RDR.

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    18 mins
  • Fraud Profiles Mini-Series: Exploring Mexico
    Jul 15 2024

    The most recent in our Fraud Profiles Mini-Series brings you to Mexico. With the country being the funnel between the rest of Latin America and North America, it’s imperative that businesses understand what goes on with ecommerce throughout this country. Join host, Pablo Torres, as he explains the reality of cartels and how they can affect your business, and how urbanization trends have increased cases of ecommerce fraud.

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    12 mins