UNLOCKED - A NAMFS Podcast, Alignment Matters
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UNLOCKED - A NAMFS Podcast, Alignment Matters
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About this listen
In this episode of UNLOCKED, we tackle one of the most important drivers of performance in mortgage field services: alignment. When servicers and field partners share clear definitions, consistent communication, and measurable accountability, results improve—and relationships get stronger.
We dig into the real-world gaps that cause friction and rework, and explore practical ways to improve collaboration across the servicing chain, including:
How servicers and field partners can better align on “quality,” “timeliness,” and “completion”
The role transparency plays in building trust through data, reporting, and technology
A real example of how improved communication or a process change strengthened a client relationship
What we would redesign in client expectations to better reflect field realities
Whether you’re a servicer, investor, asset manager, field services company, or vendor partner—this conversation is focused on clear standards, stronger partnerships, and better outcomes.
Panelists - Eric Miller, Nickie Bigenho, and Talia Ramirez