UNLOCKED: Retention Starts with Support
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UNLOCKED: Retention Starts with Support
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About this listen
The strength of our industry depends on the strength of the people doing the work.
In this episode of UNLOCKED, we explore how retention, training, and trust form the foundation of a stable and sustainable vendor network in mortgage field services.Join us as Eric Miller, Caela Oslund, and Tom Cutsinger discuss:
- Why vendors leave the industry—and what’s helping keep them engaged
- How policy, pricing, and partnership structures can evolve to create more stability
- Training and onboarding approaches that make a real impact on quality and long-term retention
- The role associations like NAMFS can play in addressing workforce shortages, improving safety, and elevating contractor morale
Whether you're a servicer, field partner, AMC, preservation company, or industry stakeholder, this episode provides a grounded, practical look at strengthening our workforce—and building the future of field services together.
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