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The industrial age is sunsetting, and the era of dynamic, AI-enabled talent is here. Modern organizations must transition from static job descriptions to a future-looking model centered on the mobility of skills. Leadership is a critical factor in digital adoption, but many leaders remain change-averse due to legacy technology restrictions or outdated management styles.

Join Jane Mehringer, Global Talent Attraction Lead at ABB, and digital transformation expert Alan Segal as they broadcast from the historic NASA Kennedy Space Center to dismantle the myths surrounding AI and job security. This episode dives deep into the human in the lead philosophy, challenging executives to stop hiding behind legacy systems and start embracing the innovation readiness mindset required to survive the next 20 years.

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Jeremy Bono leads Phenom’s North American account management team, a sizable business that represents most of the company’s revenue. His team partners with nearly 500 employers to extract value out of the technology. That requires understanding all aspects of the customer’s business such as revenue drivers and strategic priorities.

Asking good questions is critical to salespeople’s success. That’s why Bono has account managers use an “open, probe, confirm” framework to ask open-ended questions, probe further and confirm what they heard with customers. Artificial intelligence is a great way to get information faster and allows for deeper conversations, which is why the sales team is trained on the technology to do their jobs better.

In this episode, hear Bono’s famous “Rule of Five” sales strategy for value-selling and why he’s always in a state of constant learning.

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A simple fact of innovation, and all of the speed, efficiency, and automation that comes with it, is that technology will break down from time to time. Engineering is inherently human and iterative. The same principle of forgiveness should apply to technology as to people – viewing failures as a moment in time in a long journey, not a final endpoint.

Mark MacDonald knows a thing or two about the importance of accepting and learning from breakdowns. As the top executive in charge of Phenom’s Global Professional Services and Customer Care team, his team helps more than 700 organizations overcome tech challenges. Accepting temporary setbacks is crucial for progress and efficiency in a rapidly evolving tech environment.

Tune in to this episode to hear why curiosity and continuous learning are vital in leadership roles, particularly in exploring new tech and addressing hiccups along the way.