If you are a first-time attendee or still on the fence about registering, we hope you'll join us for this sneak peek preview.  We'll review the agenda and activities planned, suggest ways to make the most of the learning and networking opportunities, and answer your questions about the event. 

The Rocky Mountain Utility Exchange is a networking and professional development forum for utility and government organization staff as well as industry allies. The target audience is the staff of energy utilities serving Colorado and neighboring states who are responsible for the design and delivery of customer-centric utility programs, including resource efficiency/sustainability, load management/growth, distributed energy, and customer/member service operations. The agenda is developed from submissions through a call for presenters that are reviewed by a Scoring Group comprised of the Advisory Committee and sponsor organization representatives.

Learn how utilities, government agencies, and solution providers are developing and implementing programs and activities to advance clean energy and sustainability initiatives. This Snapshot Panel will offer insight on what has already been accomplished, offer an overview of planning underway with a focus on the role of utilities, and consider the issues and challenges utilities continue to face in transitioning initiatives. Each presenter will offer a snapshot of these session that they will present in greater detail at the 14th Rocky Mountain Utility Exchange this fall:

• Leading the Clean Energy Transition While Enhancing the Customer Experience and Keeping Bills Low, Mark Schoenheider, Xcel Energy
• Setting and Meeting GHG Emissions Reduction Goals: Tools and Best Practices for Utilities, Tom Hines, Arizona Public Service with Mark Wilhelm, Tierra Resource Consultants
• Renewable Energy Programs: Something for Everyone, Allie Marshall, Cadmus
• Greenhouse Gas and Clean Energy Plan Reporting, Lisa Reed, Holy Cross Energy 
• FIT in 5 years!, Rhonda Gatzke, Fort Collins Utilities
• How Business New Construction is Leading the Clean Energy Transition, Aaron Esselink, Xcel Energy 

Duration: 52:18

Learn how utilities, government agencies, and solution providers are developing and implementing programs and activities to drive efficiency through the utility-customer experience. This Snapshot Panel will offer insight on what has already been accomplished, offer an overview of planning underway with a focus on the role of utilities, and consider the issues and challenges utilities continue to face in implementing customer-centric initiatives. Each presenter will offer a snapshot of these session that they will present in greater detail at the 14th Rocky Mountain Utility Exchange this fall:

• Enhancing the Customer Experience Through Retail Partnerships, Ann Kirkpatrick, Xcel Energy
• Customer Journey Mapping, Katie Ryder, E Source
• Simple Residential Solutions, Kristin May, Xcel Energy
• From High Bill Complaint to Energy Hero: Moving Co-op Customer Experience from Reactive to Proactive, Megan Moore-Kemp and Mike Beyer, Yampa Valley Electric Association
• Leveraging Technology to Improve Customer Experience in SRP's Small Business Program, Eamonn Urey, Salt River Project with Jim Giordano, Nexant