When a critical pump fails at a customer's busiest site just days before Christmas - and the people who need to fix it are all on annual leave - what happens next?

In this episode of Our People Podcast from Veolia, we head north of the border to hear a brilliant story of remote collaboration, calm decision-making and trusted teamwork under real pressure.

Stewart McKenzie, Business Development Lead for Building Energy Services North, takes the call while driving south on holiday. Ryan McGuinness, Pump Centre Supervisor at Hatton Waste Water Treatment Works, is also off.

The customer? A drinks manufacturer facing a complete production shutdown in their peak week. The clock is ticking.

What follows is a masterclass in how great teams operate when it matters most - coordinating across distance, communicating clearly under pressure, and backing each other to get the job done. From workshop to van to site, with a few unexpected technical challenges thrown in along the way.

Stewart and Ryan also reflect on what this moment meant for the wider customer relationship - and why working with customers, not just for them, opens doors.

What does an apprenticeship really look like in practice, and who is it for?

In this episode of Our People Podcast, Beth Krucien is joined by Abi Ravichanthiran, Key Account Manager at Wembley Stadium, and Sean Speirs, Plant Manager at our Energy Recovery Facility in Marchwood. They share honest reflections on starting out, building confidence, balancing studying with a busy role, and how apprenticeship learning translates into day-to-day leadership.

Expect to hear real experiences, practical tips, and takeaways for anyone considering an apprenticeship or supporting someone who is.

Listen now for real stories and takeaways you can use, whatever stage you are at in your career.

Episode 26 of Our People Podcast tackles one of the most pressing safety challenges in the industry.

In this powerful episode, host Beth Krucien speaks with Business Manager Neil Mason, Business Development Lead, Nigel Spencer and Policy & Stakeholder Analyst, Joe Main to dive into the urgent and ongoing issue of fire and battery safety, featuring first-hand accounts, expert advice and practical steps to protect people, sites and the environment.

Tune in now to learn how you can play your part in keeping everyone safe.