We have talked about processes and tools, but as technical writers, we hardly ever discuss KPIs for our documentation, measuring the effectiveness of our documentation.

Ziv Bass-Specktor is the Head Of Knowledge at AppsFlyer. He has done documentation well at the company but also has figured out a way to measure our KPIs for technical writing in our companies.

Ziv shares some of the KPIs they use at AppsFlyer including self-service ratio, search KPIs, documentation and support, user trust KPI, and localization - locale self-service ratio and locale coverage.

These are KPIs that you can implement now in your own company and business!

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This episode was produced by: Intent Media.

Music by: Beatsbyalf

Comments, questions, or to submit "a word to retire":

Email: fiedler.alex@gmail.com

Getting ready to hire a Junior writer to join your team? Alex talks about his experience growing from a Junior writer (copy-paster) to a full-blown Senior writer. His insights will help team leaders and aspiring writers learn how to hire and train a Junior writer successfully.

Stay tuned for the Linkedin noteworthy post of the week and word to retire!

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This episode was produced by: Intent Media.

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Music by: Beatsbyalf

Comments, questions, or to submit "a word to retire":

Email: fiedler.alex@gmail.com

What is the difference between "docs as code" and "docs as product?" Alex discusses the approach of "docs as product"; what is it, is it relevant to you, and pitfalls to avoid when starting with "docs as product." He also does a deep dive into how to actually implement this type of product strategy for your documentation.

1. What is traditional technical documentation, and how does it differ from "docs as product"?
2. Where should I start to implement "docs as product"?
3. Is your documentation pre or post-sales?
4. What type of product do you have?
5. How does this change the way I relate to my technical documentation?

Stay tuned for the Linkedin noteworthy post of the week and word to retire!

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This episode was produced by Ahron Wohlgelernter

Intent Media.

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Music by: Beatsbyalf

Comments, questions, or to submit "a word to retire":

Email: fiedler.alex@gmail.com