Listen to the roundtable discussion with warranty experts: Michelle Esgar, Senior Group Manager, Marketing and Brand Experience, Panasonic, Taj Mian, International Business Development Director, Domestic & General, and Sidney Lara, Service Principal, Aquant, discuss all things warranty including customer retention and loyalty. Additional topics covered include:

• How technology can help harness and transform business models for better warranty management
• How warranty has changed the way we buy products, establish customer relationships, loyalty and develop service contracts
• Innovation in warranty - what major shifts are rising within the warranty industry

Starr’s VP of Extended Warranty, Matt Taylor wears a lot of hats. He’s a trusted advisor to OEMs and helps them navigate warranty challenges through creative risk structure, emphasizing the importance of a strong backbone of legal compliance and actuary programs. Listen to the podcast as Matt explains how these strategies give them the ability to deliver better customer experiences, embedding membership components as well to make it more of a value, and thinking outside the box for more ways to protect customers and see a few steps ahead.

In the latest podcast, Joe Werth, VP of New Product Development at Navistar discusses how data has transformed every part of the organization. He talks about how better data has enabled a move towards predictive analytics, helping the team to identify issues sooner, solve problems faster, and improve customer uptime. He also addresses best practices for using data across teams (beyond simply warranty) to improve the entire customer lifecycle from product development to sales and repair.