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What Counts?

What Counts?

Written by: TrailBlazer Consulting LLC
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 Welcome to What Counts? by TrailBlazer Consulting. The hosts, Maura Dunn and Lee Karas bring over 30 years of experience consulting with public and private organizations across industries including energy, biotech, manufacturing, and technology. We discuss proven solutions developed working with companies to solve their information and data management challenges. The typical What Counts? episode is around 15 minutes long, and each episode focuses on one aspect of information, data, or records management. We provide insight into practical ways to assess, evaluate, recommend, implement, and monitor records and information management programs – and we illustrate our ideas with anecdotes and case studies drawn from our clients. Look us up on the web at www.TrailBlazer.us.com. Or, send us an email at Info@TrailBlazer.us.com.© 2025 TrailBlazer Consulting, LLC Economics Management Management & Leadership
Episodes
  • The Maturity Mirage: Why Organizations Think They're Well-Managed (But Aren't) - E126

    The Maturity Mirage: Why Organizations Think They're Well-Managed (But Aren't) - E126
    Jan 26 2026
    Episode 126 – Many organizations confidently claim they operate in a mature, well‑managed environment—until someone starts examining how work actually gets done. In this episode of What Counts, Maura and Lee unpack the “maturity mirage,” revealing why teams feel secure in their processes even as undocumented steps, inconsistent workflows, and workaround‑driven habits undermine that confidence. Drawing from real‑world experiences across industries, they explore how evidence often becomes a scavenger hunt, why search‑only strategies fall apart, and how organizations can finally align their perceived maturity with the truth of their day‑to‑day operations. Episode length: 00:16:49 Learn more by visiting our website,...
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    17 mins
  • CLM Fundamentals: Why Readiness Matters More Than Software - E125

    CLM Fundamentals: Why Readiness Matters More Than Software - E125
    Jan 12 2026
    Episode 125 - Contract Lifecycle Management touches every corner of an organization—finance, legal, procurement, operations, compliance, and the business itself. But despite the promise of modern CLM platforms, most implementations fail for one simple reason: the organization wasn’t ready for the software. In this episode of What Counts, Lee and Maura revisit a conversation recorded in early 2024, long before TrailBlazer Learning Academy and its governance accelerator templates were publicly available. With the Academy now live and widely adopted, the discussion is more relevant than ever. They explore why readiness, alignment, and governance‑ready templates are the true drivers of CLM success, and how TrailBlazer’s tools help organizations build clarity and confidence long before implementation begins. Episode Length: 00:25:32
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    26 mins
  • Fact or Fiction: Governance Myths Part 2 - E124

    Fact or Fiction: Governance Myths Part 2 - E124
    Dec 29 2025
    Episode 124 - Fact or Fiction. Governance gets a bad rap—too rigid, too bureaucratic, too “records police.” But in reality, good Information Governance is one of the most powerful accelerators a business can have. In this episode, we bust the most persistent myths holding teams back, from the idea that governance stifles innovation to the belief that it’s only for heavily regulated industries. You’ll hear how one startup used IG to fast‑track SOC 2 compliance and close enterprise deals, why every business with customers or content needs governance, and how healthy skepticism—not fear—keeps IG and AI working together. TrailBlazers know: governance isn’t a roadblock. It’s the runway. Episode Length: 00:12:34 Learn more by visiting our website, or by sending TrailBlazer an email at info@TrailBlazer.us.com.
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    13 mins
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