What changes when “care” stops meaning comfort and starts meaning courage?

In this episode of the What Juices You Podcast, Brady Wilson sits down with Brian Henry, Chief People Officer at Bird Construction, to explore what it takes to lead people-first in a high-performance environment without losing your edge or your humanity. Brian shares how authenticity and values-based leadership became his compass, and why the leaders people trust most are often the ones willing to tell the truth with respect, clarity, and heart.

Brian reflects on lessons shaped by his journey, his career in HR leadership, and the responsibility of building cultures where people feel both challenged and supported. This is a conversation about leading with humility and steel: caring deeply while holding the bar high.

In this conversation, you’ll hear:

• Why leading with heart is not being a pushover and how truth-telling builds trust
• The cost of choosing “likable” over authentic and what it looks like to lead without self-betrayal
• How to deliver direct feedback in a way people can actually receive and use
• What it means to protect both the employee experience and the enterprise
• Why people may forget what you said, but never forget how you made them feel

If you’re navigating performance pressures, culture shifts, or the everyday tension between empathy and accountability, Brian’s perspective offers a grounded, practical model for leading with care that has spine.

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Transforming Workplace Engagement For Over 20 Years

Whether you’re looking to grow leadership capabilities, build high-performance teams or fuel everyday innovation, Juice’s proven content and customized learning solutions will deliver lasting impact and help you transform your workplace. For 20 years, we’ve partnered with companies around the world to transform employee engagement. Every day, we work with leaders like you to unlock the energy needed to fuel performance.

• Leadership Training Programs
• Learning Experiences
• Leadership Resources
• Webinars & Workshops
• About Juice

Performance is a lagging indicator of how a person feels. In this episode of the What Juices You Podcast, Brady Wilson talks with Zach Mercurio, PhD, about why mattering is a measurable mechanism for results.

Zach makes the link clear: the degree to which people add value is correlatational to the degree to which they feel valued. When leaders help people feel seen, heard, and essential, they unlock the energy and ownership that performance-driven cultures are built on. Brady and Zach explore how Zach’s research gives leaders “permission” to focus on the human work—because it is the fastest path to better outcomes.

In this episode, you’ll discover:

• The Primal Need: Why mattering is a survival instinct and how "anti-mattering" creates defensive, low-performance environments.
• The Skill of Significance: Using the world’s oldest technology—conversation—to rebuild the social repetitions required for trust.
• The Tanya Effect: A powerful story of a leader who treats relationships as the primary job, and quality as the natural byproduct.
• Leading vs. Lagging Indicators: Why mattering is the performance lever leaders miss—and how it drives commitment over compliance.
• Scaling Significance: Practical habits and incentive structures that make mattering a consistent organizational practice, not just an intuition.

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Transforming Workplace Engagement For Over 20 Years

Whether you’re looking to grow leadership capabilities, build high-performance teams or fuel everyday innovation, Juice’s proven content and customized learning solutions will deliver lasting impact and help you transform your workplace. For 20 years, we’ve partnered with companies around the world to transform employee engagement. Every day, we work with leaders like you to unlock the energy needed to fuel performance.

• Leadership Training Programs
• Learning Experiences
• Leadership Resources
• Webinars & Workshops
• About Juice

What does it take to modernize a beloved cultural institution—while protecting what makes it meaningful?

In this episode of the What Juices You Podcast, Brady Wilson sits down with Kelly Harper, VP of Visitor Experience at ROM (Royal Ontario Museum), to unpack what it means to build a truly visitor-centred organization. Kelly shares how ROM is navigating a major shift in expectations: more competition for people’s time and attention, an evolving visitor base, and increasing pressure to grow self-generated revenue—without losing the magic that keeps people coming back.

A central theme in the conversation is the connection between culture and design. Kelly describes how visitor experience isn’t just about the front line—it’s a whole-system effort that includes everything from the environment people enter through, to the language teams use, to the behind-the-scenes decisions that shape how easy (or hard) it is to deliver a great day for a visitor. From rethinking “transactional” interactions to creating more welcoming moments of connection, Kelly explains how small shifts in narrative and systems can unlock big changes in behaviour.

Together, Brady and Kelly explore what leaders can do when transformation is the mandate: clarify the “why,” reduce friction for teams, and build systems that make the right behaviours easier to repeat. The conversation also highlights Kelly’s view of employee experience as a “two-sided coin”—supporting people to do their work well, while also shaping how they feel about the organization they work for.

In this conversation, you’ll learn:

• How ROM is responding to shifting visitor expectations and the “attention economy”
• Why visitor experience is a whole-organization responsibility—not just a front-line function
• How language and narrative shape behaviour (and how small design choices create culture)
• What it looks like to move from transactional service to more meaningful visitor connection
• Why employee experience requires both enablement and belonging to sustain performance

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Transforming Workplace Engagement For Over 20 Years

Whether you’re looking to grow leadership capabilities, build high-performance teams or fuel everyday innovation, Juice’s proven content and customized learning solutions will deliver lasting impact and help you transform your workplace. For 20 years, we’ve partnered with companies around the world to transform employee engagement. Every day, we work with leaders like you to unlock the energy needed to fuel performance.

• Leadership Training Programs
• Learning Experiences
• Leadership Resources
• Webinars & Workshops
• About Juice