Where Are We Going With RESTAURANTS?! Has the experience been RUINED by Delivery and Robots?
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Where Are We Going With RESTAURANTS?! Has the experience been RUINED by Delivery and Robots?
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About this listen
From bison burgers to bold business principles — what can one brand teach us about the future of dining?
In this episode of Where Are We Going With This?, we spotlight Ted's Montana Grill and ask a bigger question: In a world of drive-thrus, delivery apps, and disappearing hospitality, what actually makes a restaurant endure?
We’re joined by Krissie, proprietor of the Jacksonville Town Center location, to unpack what sets Ted’s apart — from its commitment to American bison and sustainability to its old-school approach to service, leadership, and culture. We explore how brand identity, operational excellence, and values-based decision making shape not just a menu, but an experience.
Are restaurants becoming faster and more transactional… or more intentional and story-driven? Can a legacy-minded concept thrive in a convenience-first culture? And what does it take to lead well in an industry that never slows down?
This isn’t just about one restaurant — it’s about where the entire dining industry might be headed.