Why Most Businesses Fail at Customer Service (And How to Fix It)
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Why Most Businesses Fail at Customer Service (And How to Fix It)
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About this listen
Poor service costs businesses countless customers and revenue - yet most owners don't realize the extent of the problem.
Marketing expert Rich Lamendola pulls back the curtain on why service matters more than advertising and how small changes can yield massive results.
After losing both his father and corporate job within weeks, Rich built a thriving agency helping service businesses transform their customer experience.
He shares battle-tested strategies for auditing your service delivery, empowering staff, and creating loyal customers who eagerly refer you to others.
You'll discover:
- Why customer acquisition costs skyrocket with poor service
- A simple exercise to map and improve your customer journey
- The hidden ways bad service damages your brand
- How to empower frontline staff to deliver excellence
- Keys to maintaining service consistency
- Methods for gathering honest customer feedback
- Quick wins to immediately enhance your service
Want hands-on help transforming your service delivery? Book a complimentary consultation about Rich's MAPS Blueprint framework.
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