Most leaders know trauma-informed practice matters. What’s harder is knowing what it actually looks like on a Tuesday morning, in a real workplace, with real people.

Angela Crockwell has been blazing that trail for years. As Executive Director of Thrive in St. John’s, an organization supporting people navigating exploitation, addiction, homelessness, and complex trauma, she’s built one of the most thoughtful workplaces around. And what makes her approach so compelling is how practical it is.

In this episode of Wired to Work, Jess Chapman sits down with Angela to unpack what trauma-informed leadership actually looks like in practice, and why these skills matter far beyond social services.

In this episode: • The difference between being trauma-aware and truly trauma-informed • Why “leave your personal life at home” doesn’t work • How to balance accountability with psychological safety • Why boundaries at work protect everyone, including leaders • The 15-minute rule for difficult conversations • How curiosity changes the way we respond to people under stress

If you lead people, this conversation will change the way you think about communication, conflict, and support at work.

Wired to Work with Jess Chapman. Watch or listen wherever you get your podcasts! https://www.wiredtowork.castos.com/

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• (00:00:00) - Be authentic at the Workplace
• (00:00:35) - Wired to Work: The Trauma Informed World
• (00:01:23) - Talking About Trauma at Thrive
• (00:03:59) - What Does Trauma informed mean for my workplace?
• (00:13:52) - What Do We Do About Trauma in the Workplace?
• (00:16:52) - Letting a conflict go
• (00:19:33) - Setting Boundaries for Survivors
• (00:24:10) - Thrive: How to support a colleague who's struggling
• (00:30:18) - How to Support Your Employees in a Distress
• (00:35:18) - On the Problem of Love
• (00:39:12) - The Need for More Trauma Awareness in Workplaces