In this episode of Infertility Discourse, hosts Rebecca Flick and Alise Powell sit down with Sylvia Dao, RESOLVE’s Access to Care Manager and leader of the Coverage at Work program.

Sylvia offers a look at what it’s like to advocate for fertility benefits inside the workplace—and how RESOLVE equips employees to do it with clarity and confidence.

From decoding insurance jargon to drafting letters to HR, Sylvia shares real stories of the quiet persistence and everyday bravery that it takes to turn a “no” into a family-building “yes.” She also explains how RESOLVE’s free resources, including a comprehensive Coverage at Work Toolkit, are helping more people navigate a complex—and often confusing—system.

Whether you’re just starting your family-building journey or have been advocating for better coverage for years, this episode is packed with insight, strategy, and encouragement.

Key Topics Discussed:

• What the Coverage at Work Program Actually Does:
  Sylvia breaks down how RESOLVE’s program supports both employees and employers—from initial outreach to full benefits implementation.
• Why Asking for Benefits Feels So Hard:
  Talking to HR about something as personal as infertility can be daunting. Sylvia touches on why that fear is valid—and how to overcome it.
• Self-Insured vs. Fully Insured Plans:
  Understanding your employer’s insurance structure is key. This episode walks through what to ask, what to look for in your policy, and how to start the conversation.
• The Power of the Toolkit:
  Model benefits language, ROI data, success stories—it’s all inside RESOLVE’s free toolkit, designed to help you advocate with confidence.
• Real-Life Successes:
  Sylvia shares the story of one employee’s eight-month journey to securing comprehensive family-building benefits—and how it led to a long-awaited baby boy.

🎧 Why You Should Listen:

If you’ve ever wondered how to actually ask your employer for fertility coverage—or if you’ve tried before and been shut down—this episode is for you.

It’s grounded, hopeful, and full of actionable guidance. Sylvia brings a calm, clear voice to a process that can feel overwhelming, showing listeners that change is not only possible—it’s happening.

And with more than 3 million employees gaining access to benefits through this program, RESOLVE’s Coverage at Work isn’t just a resource. It’s a movement.

Call to Action:

• Ready to ask for better family-building benefits at work?
  Visit resolve.org/coverageatwork to download the free toolkit and connect with RESOLVE’s Access to Care team.
• Employers: Want to support your team?
  The employer version of the toolkit has everything you need to get started.
• Share this episode with a friend, coworker, or anyone navigating infertility in the workplace. You never know who might need it.

Together, we’re opening doors to care—one workplace at a time.