Your Notes Suck (And It's Not Your Fault)
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Your Notes Suck (And It's Not Your Fault)
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About this listen
Field technicians don't have a documentation problem — they have a tools problem.
Every day, hundreds of thousands of pest control, HVAC, plumbing, and electrical techs finish a job and face an impossible choice: fight autocorrect on a tiny screen, get a useless word-for-word voice transcript, or just skip the notes entirely.
In this episode, Michael breaks down why field service documentation is broken — from autocorrect that repeats the same suggested words over and over, to voice dictation that gives you a raw transcript instead of a professional summary. And he introduces the solution he built after 40+ years in the industry: FieldScribe.
We cover:
• Why typing on a phone produces garbage notes (and it's not the tech's fault)
• The hidden problem with voice dictation — transcription is not documentation
• What happens when service records are three words long
• The first look at FieldScribe from FieldMatrix.ai
This is Part 1 of our FieldScribe series. The deep dive is next episode.
Try FieldScribe: fieldmatrix.ai/fieldscribe
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Produced entirely by AI. Yes, really....