Anthony Klotz is a professor of organizational behavior at UCL School of Management in London, best known for predicting the pandemic-era labor shift he coined the "Great Resignation" — a term that became a defining phrase of modern work culture. His new book, Jolted: Why We Quit, When to Stay, and Why It Matters, explores how over half of all decisions to quit are triggered by a single unexpected event — a "jolt" — and identifies six distinct types of jolts, from negative workplace experiences to positive life milestones, that can upend our careers and priorities. Ultimately, Jolted offers readers a framework for responding to these disruptions more wisely, helping them distinguish when a jolt calls for a bold career change, a small adjustment, or simply staying the course — so that life's inevitable surprises move us toward greater fulfillment rather than away from it.

More from Anthony Klotz:

Follow Anthony on LinkedIn and order his book now.

More from Caroline Dowd-Higgins:

Head to carolinedowdhiggins.com to book Caroline as your next keynote speaker, check out her books or get in touch.

In this episode, Caroline interviews researcher and author Marcus Buckingham about his newest book, Design Love In: How to Unleash the Most Powerful Force in Business. Buckingham challenges the prevailing belief that pressure, force, and intensity drive excellence — arguing instead that thirty years of data point to a different and more powerful force: love. Love in a work context looks like a deep commitment to another person's flourishing, love — when deliberately designed into workplace culture, customer experience, and daily leadership decisions — is what the research consistently shows drives higher effort, stronger loyalty, faster learning, and lasting resilience.

More from Marcus Buckingham:

Order Marcus' book at designlovein.com, learn about his new business at lovethat.com, and look for him on LinkedIn.

More from Caroline Dowd-Higgins:

Head to carolinedowdhiggins.com to book Caroline as your next keynote speaker, check out her books or get in touch.

Music in this episode:

Liberosis (instrumental) by Nihilore. Free Music Archive. CC BY.

Quickening by malictusmusic. Free Music Archive. CC BY.

Dr. Suzan Song is an internationally recognized humanitarian psychiatrist, anthropologist, and advocate who's dedicated her career to supporting forcibly displaced youth, former child soldiers, and other vulnerable populations worldwide. Her debut book, Why We Suffer and How We Heal: Using Narrative, Ritual, and Purpose to Flourish Through Life's Challenges, draws on two decades of clinical and advisory experience to offer a framework for navigating suffering across cultures and contexts. In it, Dr. Song weaves together neurobiology, psychology, and human behavior research to help individuals and leaders recognize and move through trauma responses — from burnout and hypervigilance to withdrawal — and find healing through narrative, ritual, and purpose.

More from Suzan Song:

Learn more about Suzan's work, including her book, at www.suzansong.com.

More from Caroline Dowd-Higgins:

Head to carolinedowdhiggins.com to book Caroline as your next keynote speaker, check out her books or get in touch.

Music in this episode:

Minimal Brain Activity by Unheard Music Concepts. Free Music Archive. CC BY