What does it take to build a GCC that moves at the speed of the business?

Dhanya Rajeswaran, Global VP and Country Managing Director(India) at Fluence, joins Nitika Goel, Managing Partner and CMO at Zinnov, to unpack how Fluence built its India center around acceleration, customer value, and integration.

They talk about building high-velocity teams, creating global leadership roles from India, using AI to solve real business problems, removing friction from innovation, and leading through constant change.

A candid conversation about building from zero, scaling with intent, and making the hard simple.

The future of Global Capability Centers (GCCs) is the question at the center of this episode of GCCs Unfiltered.

Nitika Goel, CMO and Managing Partner at Zinnov, sits down with Jitendra Kumar Pandey, India Country Head and Vice President of R&D at BMC Helix, for a conversation with no room for diplomacy. Jitendra Pandey has spent more than 30 years in enterprise software across the IBM, Software AG, and WebMethods eras. He now runs BMC's largest R&D hub anywhere in the world, based in Bengaluru.

His central claim is blunt. Global Capability Centers (GCCs) in their current form will not last. Execution, delivery, and cost have become table stakes. The GCCs that matter next will look more like software factories, and customer value becomes the scoreboard. This episode maps what that shift demands of GCC leaders across AI maturity, trust, systems thinking, and measurable outcomes.

In this episode, BMC Helix's Jitendra Pandey argues that Global Capability Centers will evolve into software factories that compete on domain expertise and customer value while software development itself becomes commoditized. He explains why cost has left the GCC conversation, why AI is now assumed rather than announced, why trust is earned one interaction at a time, and how BMC Helix measures success by customer return on investment.

Tune in now.

16 million customers walk into Lowe’s stores every week.

At that scale, small decisions have very large consequences. Inventory, supply chains, store systems, customer experience — everything has to work together seamlessly.

Our guest today is Ankur Mittal, who leads technology for one of the world’s largest home improvement companies.

Ankur oversees technology across omnichannel platforms, enterprise architecture, infrastructure engineering, and AI-led transformation — shaping the systems that power millions of customer interactions every week.

In this episode of GCCs Unfiltered, Nitika Goel speaks with Ankur about what it really takes for teams to move from execution to influence — building trust, scaling leadership, and staying relevant as technology and business continue to evolve.

🎧 Tune in now.