In field service, staying ahead means embracing innovation and strategic partnerships.

How can a company streamline operations and enhance processes? What role does technology play in transforming service delivery?

In this episode, Michael Israel hosts Mark Scharaga, the Founder and CEO of Sora Partners, to explore the journey of his company in field service management and the pivotal role that Zuper played in revolutionizing their services. Mark touches on the challenges encountered during implementation and the triumphs that followed.

Mark discusses:

• The founding of Sora Partners and its role as an implementation and managed service provider for point-of-sale systems
• The integration and benefits of using Zuper software to streamline Sora Partners’ operations
• The impact of technology on improving efficiency and customer satisfaction in field services
• The future growth plans of Sora Partners and the anticipated expansion of their technician team
• And more!

Resources:

• Book a call with Zuper’s sales team

Connect with Mark Scharaga:

• LinkedIn: Mark Scharaga
• Website: Sora Partners
• (310) 734-2572

Connect with Michael Israel:

• Linkedin: Michael Israel
• Linkedin: Zuper
• Zuper – Website
• Facebook: Zuper
• michael@Zuper.co

About Mark Scharaga:

Mark Scharaga is quickly becoming a force in the technology service industry. Starting Sora Partners in 2020 in the height of the pandemic, the Company has tripled in size and revenue. It has grown revenue every month since January of 2021.

He leads the Company with a commitment to provide World Class services to the restaurant and cannabis industries. That goal resonates as the Company is known for providing highly skilled technology specialists, which leads to successful system implementation processes.

Discover the transformative power of integration between HubSpot and Zuper in the field service industry.

This week, Michael Israel chats with Paul Weston, GM & Sr. Director of Product at HubSpot, about the seamless integration of HubSpot’s Service Hub with Zuper’s field service management software. They explore how this synergy enhances customer experiences, improves operational efficiency, and empowers employees.

This is an episode you will not want to miss!

Michael and Paul discuss:

• The journey of HubSpot from its inception to becoming a comprehensive CRM platform
• How Service Hub connects various departments to provide a unified view of the customer
• The benefits of integrating Zuper with HubSpot for field service management
• The impact of integration on customer retention and account management
• The philosophy of going beyond resolving issues to offering additional customer support
• And more

Resources:

• Book a call with Zuper’s sales team

Connect with Paul Weston:

• LinkedIn: Paul Weston
• Website: HubSpot

Connect with Michael Israel:

• Linkedin: Michael Israel
• Linkedin: Zuper
• Zuper – Website
• Facebook: Zuper
• michael@zuper.co

Whether you’re navigating change in your field service operations or implementing new technology, this episode offers practical guidance and actionable strategies to ensure success.

Join Michael Israel as he delves into this critical topic alongside Vanessa Hunt, founder of Vanessa Hunt Consulting. Together, they share invaluable insights on user adoption and the challenges faced by field service users.

Tune in to gain insights from industry experts and elevate your approach to change management!

Vanessa and Michael discuss:

• Change management in the context of field service and implementing field service technology
• Challenges faced by field service users who primarily use mobile devices
• Importance of understanding the perspective of field service engineers
• Benefits of mobile apps for field technicians
• Essential steps for successfully implementing change management and ensuring sustained adoption
• And more

Resources:

• Book a call with Zuper’s sales team

Connect with Vanessa Hunt:

• Vanessa Hunt Consulting
• LinkedIn: Vanessa Hunt
• Facebook: Vanessa Hunt Consulting

Connect with Michael Israel:

• Linkedin: Michael Israel
• Linkedin: Zuper
• Zuper – Website
• Facebook: Zuper

About our Guest:

Vanessa Hunt worked as an independent CRM Consultant from 2006, before establishing Vanessa Hunt Consulting Ltd in January 2010. She’s held training and management positions in software organisations and consultancies such as Maximizer Software Ltd, McAfee, Detica and CSC Computer Sciences. With over twenty years’ experience in training, marketing and CRM implementation, she’s dedicated to sourcing the best Marketing Automation, CRM and ERP solutions for her clients. Vanessa is a keen linguist, fluent in English, French, German and Italian. She’s worked on many CRM training projects, delivering training across Europe in multiple languages. Vanessa loves hiking and bikepacking in the mountains. She lives near the Chilterns with her husband and athletic cat.