In the 122 episodes of "the Offer" podcast, this was the most listened to podcast of all time.

Special Guest - Caterina Gooch

Every work environment has toxic and difficult employees. Unfortunately, we cannot screen this out during the interview process. While we can make attempts to keep them out of the workplace, once they are in the workplace we have to manage through the challenges. In this episode we will talk to those challenges and how to overcome them.

• Toxic Employees and how they impact our organization
• Catching toxic and difficult employees during the hiring process
• Special Guest - Caterina Gooch - Staffing Leader discussing managing workplace challenges with toxic and difficult employees.
• How does toxic and difficult employees ultimately affect the work place.
• Steps you can take to manage through these types of challenging employees

GLINTER SOCIAL MEDIA AND CONTACT INFO
Michael Glinter - Host
michael@michaelglinter.com (Email)
http://bit.ly/michaelglinter (Podcast)
https://www.linkedin.com/in/michaelglinter/ (Linked In)
http://www.facebook.com/michael.glinter (Facebook)
https://www.youtube.com/c/MichaelGlinter (YouTube)
www.michaelglinter.com (Website)

The #1 Rule any company should live by is if a customer complains, let them. It doesn't necessarily make them right because they are complaining and trying to tell you how to do things. However, the last thing you should do is tell them they are wrong!

I recently had a bad experience with a big retail corporation. This episode will open your eyes to a lot of things. Most importantly, how do the people where you spend your money treat you! I realized from this experience that sometimes you need to look at the other guys like Sam's Club, BJs, or even Amazon to realize you aren't getting the best prices, value, and customer experience!

Hold on to your hats; this one is a doozy!

GLINTER SOCIAL MEDIA AND CONTACT INFO
Michael Glinter - Host
michael@michaelglinter.com (Email)
http://bit.ly/michaelglinter (Podcast)
https://www.linkedin.com/in/michaelglinter/ (Linked In)
http://www.facebook.com/michael.glinter (Facebook)
https://www.youtube.com/c/MichaelGlinter (YouTube)
www.michaelglinter.com (Website)

Special Guest: Lester Young

I admit it. I have been one of those people reluctant to work with ex-offenders under the assumption that once trouble – always trouble. However, my mindset has changed over the years. I am pleased to have Lester Young on my show today to humanize people on the other side and why we need to realize the value of people that have decided to head down the path of being a productive members of society

I’ve realized that our society often sets up those released from prison for failure through a myriad of barriers to re-entry. These barriers include employers that are unwilling to take risks on those with criminal records and landlords who are reluctant to make housing available. On the regulatory side, many professions from hair stylist to massage therapist to tattoo/piercing artist have licensing requirements that prevent those with a criminal record to obtain them.

On top of this, many people with a criminal background have a significant debt load in the form of Legal Financial Obligations (LFOs), which impacts their ability to pay for rent, transportation, child support or other basic necessities. It is no wonder that we have such a high recidivism rate.

We need to realize and recognize the need for change!

GUEST INFORMATION
Lester Young
path2redemption515@gmail.com
https://www.linkedin.com/in/lester-young-b1b6a0106/
https://path2redemption.org/

GLINTER SOCIAL MEDIA AND CONTACT INFO
Michael Glinter - Host
michael@michaelglinter.com (Email)
http://bit.ly/michaelglinter (Podcast)
https://www.linkedin.com/in/michaelglinter/ (Linked In)
#MichaelAGlinter (Twitter)
http://www.facebook.com/michael.glinter (Facebook)
https://www.youtube.com/c/MichaelGlinter (YouTube)
www.michaelglinter.com (Website)