Showing results for "D-H" in Medicine & Health Care Industry

Can beliefs make you sick? Consider "The June Bug" incident from a US textile factory in the early 1960s. Many employees began to feel dizzy, had an upset stomach, and vomited. Some were even hospitalized. The illness was attributed to a mysterious bug biting workers. However, when the CDC investigated this outbreak, no bugs or any other cause of the illnesses could be identified. Instead, it appears to be an illness caused by the mind -- that is, sickness due to expectation.

Then one day at clinic, she noticed patients trading stories in the waiting room, sharing not just valuable advice, but empathy and encouragement. That was the genesis of the support group, a safe place where people dealing with cancer and its aftermath could talk openly about what they were going through. It was a lightbulb experience for Dr. Blackmon. Once she saw the difference a committed ally could make in a patient’s long-term survivorship, Dr. Blackmon sought to extend the principles of support to her colleagues.

Written by Thomas Lee, Chief Medical Officer at Press Ganey, Social Capital in Healthcare describes a new and powerful framework for improving healthcare, arguing that managers should approach the work of building trust, teamwork, and high reliability with the same intensity and discipline as CFOs use when managing the finances of their organizations.