Showing results for "Eggs" in Management

Nest Egg Narratives brings you candid conversations with credit union leaders who are tackling challenges, seizing opportunities, and shaping the future of community finance. From small credit unions finding innovative ways to serve their members to large institutions driving industry-wide change, we uncover real stories of resilience, growth, and impact. Join us as we explore how credit unions adapt to shifting regulations, embrace financial literacy initiatives, and develop new strategies to engage the next generation of members.

Through the story of a $6,000 egg, Deb and Todd Duncan reveal that even the smallest interactions have the power to create lifelong patrons or alienate once-devoted customers. The 10 Golden Rules of Customer Service represents the costly mistake of removing customer satisfaction from the bottom line.