Showing results for "From the Outside" in Business & Careers

For 50 years, the innovative forces behind Charles Penzone Salons & Spas have been finding new ways to bring community and self-care into the beauty & cosmetics space. Now, you’re invited to join us as we redefine beauty and reconsider the salon experience. With Debbie Penzone (CEO, PENZONE) as your guide, you will learn to love beauty From The Outside In, discover an entirely holistic approach to business, and hear diverse stories about wellness from entrepreneurs, salon artists, and the communities that we love to serve.

The solution in each case was a focus on customer experience, the most powerful - and misunderstood - element of corporate strategy today. Customer experience is, quite simply, how your customers perceive their every interaction with your company. It’s a fundamental business driver. Here’s proof: over a recent five-year period during which the S&P 500 was flat, a stock portfolio of customer experience leaders grew 22 percent.

How smart companies are opening up strategic initiatives to involve front-line employees, experts, suppliers, customers, entrepreneurs, and even competitors.