Showing results for "Organisational Behaviour" in Customer Service
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Customer Service Training 101
- Quick and Easy Techniques That Get Great Results, Third Edition
- Written by: Renee Evenson
- Narrated by: Sandra Burr
- Length: 6 hrs and 40 mins
- Unabridged
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Whether you're a manager, owner, or employee, Customer Service Training 101 gets you up to speed fast. The completely revised and updated third edition addresses every aspect of face-to-face, phone, online, social media, and self-service interactions. Using scenarios, guidelines, and practice exercises, this inspiring training manual explains what to say and do, what to avoid, and why interactions go astray.
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Customer Service Training 101
- Quick and Easy Techniques That Get Great Results, Third Edition
- Narrated by: Sandra Burr
- Length: 6 hrs and 40 mins
- Release Date: 12-12-17
- Language: English
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₹844.00 or free with 30-day trial
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The Come Back Culture
- 10 Business Practices That Create Lifelong Customers
- Written by: Jason Young, Jonathan Malm
- Narrated by: Jim Denison
- Length: 4 hrs and 24 mins
- Unabridged
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Everything equal, customers choose whether they will return based on the feeling they get when interacting with your brand. Research reveals that a high number of customers will go through the trouble of switching brands due to a bad experience. Great businesses know how to make a customer feel seen, understood, and valued. Those satisfied customers trust you more and come back—and they tell their friends. Backed by plenty of on-the-ground research and real-life examples, The Come Back Culture shows you how to create an experience that keeps people coming back for more.
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The Come Back Culture
- 10 Business Practices That Create Lifelong Customers
- Narrated by: Jim Denison
- Length: 4 hrs and 24 mins
- Release Date: 17-05-22
- Language: English
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₹586.00 or free with 30-day trial
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Do Good
- Embracing Brand Citizenship to Fuel Both Purpose and Profit
- Written by: Anne Bahr Thompson
- Narrated by: Marguerite Gavin
- Length: 9 hrs and 36 mins
- Unabridged
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Good works are no longer optional. For many businesses, success comes in unexpected ways. Toms grew into a $600-million company by giving away 35 million pair of shoes. Patagonia's profits have climbed year after year even as it funnels heavy investments into sustainability. And it's not just millennials rewarding companies with causes. In every age group, people commit to brands that show good citizenship.
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Do Good
- Embracing Brand Citizenship to Fuel Both Purpose and Profit
- Narrated by: Marguerite Gavin
- Length: 9 hrs and 36 mins
- Release Date: 17-11-17
- Language: English
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₹703.00 or free with 30-day trial
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Honest to Greatness
- How Today's Greatest Leaders Use Brutal Honesty to Achieve Massive Success
- Written by: Peter Kozodoy, Sharon Lechter - foreword
- Narrated by: Peter Kozodoy, Coleen Marlo
- Length: 8 hrs and 58 mins
- Unabridged
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In Honest to Greatness, serial Inc. 5000 entrepreneur Peter Kozodoy shows how today’s greatest business leaders use honesty - not as a touchy-feely core value, but as a business strategy that produces game-changing, industry-dominating success.
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Honest to Greatness
- How Today's Greatest Leaders Use Brutal Honesty to Achieve Massive Success
- Narrated by: Peter Kozodoy, Coleen Marlo
- Length: 8 hrs and 58 mins
- Release Date: 29-12-20
- Language: English
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₹844.00 or free with 30-day trial
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The Zombie Business Cure
- How to Refocus Your Company's Identity for More Authentic Communication
- Written by: Julie C. Lellis PhD, Melissa Eggleston
- Narrated by: Nicol Zanzarella
- Length: 7 hrs and 5 mins
- Unabridged
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Does your business feel lifeless in today's fast-paced marketplace? Tired of struggling to stand out? Can't seem to clarify your message? You may be a zombie and not even know it. Zombies are confused, haphazard, and indistinguishable. Businesses act like zombies when empty communications alienate customers, supporters, and partners. The Zombie Business Cure gets to the heart of many communication problems: identity.
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The Zombie Business Cure
- How to Refocus Your Company's Identity for More Authentic Communication
- Narrated by: Nicol Zanzarella
- Length: 7 hrs and 5 mins
- Release Date: 03-03-17
- Language: English
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₹670.00 or free with 30-day trial
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Leading the Starbucks Way
- 5 Principles for Connecting with Your Customers, Your Products, and Your People
- Written by: Joseph A. Michelli
- Narrated by: Joseph A. Michelli, Tom Parks
- Length: 8 hrs and 25 mins
- Unabridged
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One of the best-recognized and admired brands in the world, Starbucks singlehandedly transformed the ordinary delivery of coffee into a cultural phenomenon - a result of the company’s exemplary leadership practices. Joseph Michelli explains that the international success of Starbucks begins with a promise: To inspire and nurture the human spirit - one person, one cup, and one neighborhood at a time.
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Leading the Starbucks Way
- 5 Principles for Connecting with Your Customers, Your Products, and Your People
- Narrated by: Joseph A. Michelli, Tom Parks
- Length: 8 hrs and 25 mins
- Release Date: 30-04-14
- Language: English
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₹844.00 or free with 30-day trial
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A World Gone Social
- How Companies Must Adapt to Survive
- Written by: Ted Coine, Mark Babbitt
- Narrated by: Sean Pratt
- Length: 11 hrs and 20 mins
- Unabridged
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Just like the meteor that likely precipitated the end of the dinosaurs, social media is having a monumental impact on the world's economy; a change so dramatic that it has created a new business era. Welcome... to the Social Age. What does the Social Age mean for your business? Containing stories, analysis of real-world scenarios, and indispensable guidance, A World Gone Social gives you the tools and information you need to survive - and thrive - in a business climate in which customers hold all the cards...
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A World Gone Social
- How Companies Must Adapt to Survive
- Narrated by: Sean Pratt
- Length: 11 hrs and 20 mins
- Release Date: 20-08-14
- Language: English
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₹820.00 or free with 30-day trial
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The Commitment Engine
- Making Work Worth It
- Written by: John Jantsch
- Narrated by: John Jantsch
- Length: 6 hrs and 17 mins
- Unabridged
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The small-business guru behind Duct Tape Marketing and The Referral Engine teaches listeners how to establish lasting commitment in their employees, customers, and businesses. Why are some companies able to generate committed, long-term customers while others struggle to stay afloat? Why do the employees of some organizations fully dedicate themselves while others punch the clock without enthusiasm?
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The Commitment Engine
- Making Work Worth It
- Narrated by: John Jantsch
- Length: 6 hrs and 17 mins
- Release Date: 17-10-12
- Language: English
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₹703.00 or free with 30-day trial
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Lead Right for Your Company's Type
- How to Connect Your Culture with Your Customer Promise
- Written by: William E. Schneider
- Narrated by: Tom Parks
- Length: 7 hrs and 36 mins
- Unabridged
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From turf wars to low morale, most companies attempt to cure what ails them with the latest management fad - and fail. They are treating the symptoms while ignoring the true problem. Success starts with knowing the kind of business you're really in.
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Lead Right for Your Company's Type
- How to Connect Your Culture with Your Customer Promise
- Narrated by: Tom Parks
- Length: 7 hrs and 36 mins
- Release Date: 29-08-17
- Language: English
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₹670.00 or free with 30-day trial
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Now, Build a Great Business
- 7 Ways to Maximize Your Profits in Any Market
- Written by: Brian Tracy, Mark Thompson
- Narrated by: Brian Tracy, Mark Thompson
- Length: 5 hrs and 36 mins
- Unabridged
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Don’t be daunted by a challenging economy and fierce competition. Even in the toughest environment, innovative, highly profitable businesses abound. And yours can be one of them with Now, Build a Great Business! This essential success kit from business heavyweights and acclaimed authors Mark Thompson and Brian Tracy is filled with straightforward, powerful strategies to ignite growth in your business.
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Now, Build a Great Business
- 7 Ways to Maximize Your Profits in Any Market
- Narrated by: Brian Tracy, Mark Thompson
- Length: 5 hrs and 36 mins
- Release Date: 27-01-11
- Language: English
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₹656.00 or free with 30-day trial
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Leading the Learning Revolution
- The Expert's Guide to Capitalizing on the Exploding Lifelong Education Market
- Written by: Jeff Cobb
- Narrated by: Erik Synnestvedt
- Length: 7 hrs and 5 mins
- Unabridged
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Lifelong learning has become a multibillion-dollar business, with more than 60 million adults currently engaged in webinars, webcasts, in-house training, continuing education classes, and more. But it is also an industry in flux, as newcomers topple old-guard organizations that can’t keep pace with the need for instant access to materials and flexible delivery methods, as well as demands for community and connection.
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Leading the Learning Revolution
- The Expert's Guide to Capitalizing on the Exploding Lifelong Education Market
- Narrated by: Erik Synnestvedt
- Length: 7 hrs and 5 mins
- Release Date: 15-01-13
- Language: English
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₹656.00 or free with 30-day trial
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Developing Customer Services in the Black-Owned Business
- Written by: Yvonne P. Witter
- Narrated by: Robert Aymer
- Length: 49 mins
- Unabridged
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Black Businesses offer great customer service generally. However, we also know that many Black business owners have long been plagued with the title of offering less than acceptable customer service in certain sectors. A small but significant number have spawned a reputation that makes them the butt of comedy and conversation in and outside the home. It is a topic that has intrigued Business Advisor, Consultant, and Author Yvonne Witter enough to research the problem. This book is the result.
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Developing Customer Services in the Black-Owned Business
- Narrated by: Robert Aymer
- Series: CRACKING A NUT
- Length: 49 mins
- Release Date: 03-02-23
- Language: English
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₹234.00 or free with 30-day trial
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