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In 1999 Joseph Pine and James Gilmore offered readers the idea of the experience economy as a new way to connect with customers and secure their loyalty. As a result, their book The Experience Economy is now a classic, embraced by listeners and companies worldwide and available in more than a dozen languages. Though the world has changed in many ways since then, the way to a customer’s heart has not.

Tune in to hear updates about Pine Island Camp and the upcoming summer season. Director Alex Toole shares important announcements, fun camp facts, PIC trivia, camper and staff shoutouts, and listener questions. Our older episodes feature the PineCast Oral History Project. This project documents the camp's history by showcasing some of PIC's most iconic personalities.

With over 100 episodes, the Experience Strategy Podcast is that secret superpower that helps strategists around the world grow their business acumen. Your hosts, Aransas Savas, Joe Pine, and Dave Norton discuss the most important topics in the business world, but they do it by focusing on the experiences and transformations that customers attain.