Showing results for "Simply the Best" in Management & Leadership

Harvard Business Review writes about this article from their collection, "No management thinker was as prolific or as profound as Peter Drucker. Here is some of the savviest advice he offered executives." This from Harvard Business School Press! Who is better qualified to make this judgment than them? The brief introduction describes how Drucker evolved into what he became. This article than summarizes his previous summaries of his greatest work.

The author emphasizes that the Board of Directors should start every meeting discussing the customers. What are they thinking? How is our franchise doing? What are the metrics of repeat business? Trial and similar questions. Why? Because financials are reasonably straightforward, most Board members are good at understanding them without conversation, and customers are the foundation of every organization.