Showing results for "Simply the Best" in Marketing & Sales

The author emphasizes that the Board of Directors should start every meeting discussing the customers. What are they thinking? How is our franchise doing? What are the metrics of repeat business? Trial and similar questions. Why? Because financials are reasonably straightforward, most Board members are good at understanding them without conversation, and customers are the foundation of every organization.

Social Media is good term for one-on-one communication with customers and a critical emphasis on survival and productive efforts by all organizations - for-profit, non-profit, educational, governmental, and unions. Marketers have long done this with ads, coupons, in-store discounts, premiums, and other such things. Now many are drilling down and capturing names, email addresses, and individual information.