Showing results for "Summary" in Motivation & Self-Improvement

Organisations that excel at service buzz. Their people are switched on, and they "make it happen" for customers. It is down to all the little things they get right. They focus on what counts, and in the world of commerce, as well as in public service, there is only one person that counts, and that is the customer.

How to Grow Leaders, a ground-breaking new book from acknowledged expert John Adair, aims to set the record straight on leadership development. First, he invites you to join him on a journey of discovery about the nature of leadership and how it can be taught. Then he identifies the seven key principles of leadership development and answers vital questions on how to select, train, and educate leaders at team, operational, and strategic levels.