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This resource is sure to equip and entertain you on your Customer Experience journey. By focusing on one critical or perspective related to CX in each episode, you will have the opportunity to learn from incredibly talented experience designers across many different industries and regions. Join us as we find new ways to be there, be aware, and be essential for our customers!

What is Boston’s Brand Problem? How did the pandemic shine a light on issues of equity and access? What opportunities for growth and positive change have come out of this past year’s challenges? And how are we, as a tech community, coming together to be leaders in our commonwealth and beyond? In this second season, On the Tech Trail, we take Boston’s Brand Problem out of the shadows and directly tackle the burning questions left from season one.