Showing results for "The World of Customer Service" in Computers & Technology
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High-Tech, High-Touch Customer Service
- Inspire Timeless Loyalty in the Demanding New World of Social Commerce
- Written by: Micah Solomon
- Narrated by: Micah Solomon, Sean Pratt
- Length: 6 hrs and 7 mins
- Unabridged
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In an age of Twitter, smartphones, and self-service kiosks, high-tech but still high-touch customer service is the answer. Today’s customers are a hard bunch to crack. Time-strapped, screen-addicted, value-savvy, and socially engaged, their expectations are tougher than ever for a business to keep up with. They are empowered like never before and expect businesses to respect that sense of empowerment - lashing out at those that don’t. Take heart: Old-fashioned customer service, fully retooled for today’s blistering pace and digitally connected reality, is what you need to build the kind of loyal customer base that allows you to survive - and thrive.
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High-Tech, High-Touch Customer Service
- Inspire Timeless Loyalty in the Demanding New World of Social Commerce
- Narrated by: Micah Solomon, Sean Pratt
- Length: 6 hrs and 7 mins
- Release Date: 11-04-13
- Language: English
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₹656.00 or free with 30-day trial
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A World Gone Social
- How Companies Must Adapt to Survive
- Written by: Ted Coine, Mark Babbitt
- Narrated by: Sean Pratt
- Length: 11 hrs and 20 mins
- Unabridged
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Just like the meteor that likely precipitated the end of the dinosaurs, social media is having a monumental impact on the world's economy; a change so dramatic that it has created a new business era. Welcome... to the Social Age. What does the Social Age mean for your business? Containing stories, analysis of real-world scenarios, and indispensable guidance, A World Gone Social gives you the tools and information you need to survive - and thrive - in a business climate in which customers hold all the cards...
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A World Gone Social
- How Companies Must Adapt to Survive
- Narrated by: Sean Pratt
- Length: 11 hrs and 20 mins
- Release Date: 20-08-14
- Language: English
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₹820.00 or free with 30-day trial
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