Showing results for "Who's" in Conflict Resolution

No one wants to go into a tenuous situation blind and fumbling for words. Rather than shy away from a difficult situation or conversation, The Conflict Resolution Phrase Book, is the ideal resource to help anyone prepare for and prevail in these situations. Some situations are unpredictable, and you can't plan for every conversation, but having the right words on hand empowers you to stand up to conflict rather than run from it. The more you practice confronting and even embracing conflict, the stronger that habit will become.

Negotiation can make the difference between success and failure, a win or a loss, a 'no' or a 'yes'. But what if you are coming up against a brick wall due to implicit prejudice or even outright discrimination? Be Who You Are to Get What You Want is for anyone who is frustrated with dealing with bias in the everyday negotiations that are part of their professional and personal lives. Drawing on decades of training and experience as a negotiator in high-stakes situations, Damali Peterman has developed successful strategies that will help you become the best communicator that you can be.