Showing results by publisher "AMACOM" in Management & Leadership

Today’s board rooms, think tanks, and staff lounges are more diverse than ever before. These cultural differences can either lead to gridlock among stubborn, single-minded thinkers or they can catalyze innovation and growth among an expansive team of creative, distinctive individuals. Diverse...

Most salespeople work hard to become proficient in reaching the frontline managers in their markets. However, a salesperson who wishes to achieve long-lasting success with a client will learn how to also appeal to top-level executives from an “above the line” perspective. Master sales...

"If we don't drop our price, we will lose the deal." That's the desperate cry from salespeople as they try to win deals in competitive marketplaces. While the easy answer is to lower the price, the company sacrifices margin--oftentimes unnecessarily. To win deals at the prices you want, the...

Authors William Baker and Michael O’Malley teach you that--far from popular media portrayals of corporate callousness--kindness has a very distinct and essential place in the office. Without presenting a naive idea of kindness, this eye-opening book identifies the surprising attributes...

Through his Persuasion Institute, Kurt Mortensen has sought out and studied the Persuasion IQ (PQ) of the world’s top influencers. Now, in this game-changing guide, he’s leveraging his vast knowledge to teach listeners the essential habits, traits, and behaviors necessary to cultivate their...

Any organization can win more customers and increase sales if they learn to be more strategic with their customer service. When customers complain, employees respond. The typical service model is riddled with holes. What about people and businesses who never speak up, but never come back? Learn...

"On your feet, soldier!” Colonel Bender is going to see if you've got what it takes to excel—at work, in your personal life, and in any area where you're not reaching your full potential. If the strategies presented in this book can mean the difference between life and death in a battle...